"Head of Enterprise Digital Support"

Job Description:

DIGITAL SERVICES DIVISION | RATONGA MATIHIKO

Lead the future of customer success. Shape the services that define our Digital experience.

Who we are | Ko wai mātou

The University of Otago is driving an ambitious Digital Strategy to transform experiences for students, staff, and researchers. At the heart of this change is our Digital Services Division—delivering enterprise-scale technology, modern learning spaces, and customer support that enable world-class teaching and research. We are future-focused, collaborative, and committed to innovation that aligns with the University’s long-term digital direction.

The role | Te mahi

We are seeking a visionary leader to become our Head of Enterprise Digital Support—a role that blends strategic leadership with operational influence and sets the tone for how our University experiences Digital services today and into the future.

This is one of the most visible and impactful leadership positions in Digital. You will oversee the teams that serve as the Face of Digital and play a pivotal role in designing the future customer success model, ensuring services evolve, modernise, and align with the University's long-term digital direction.

Reporting to the Chief Digital Officer, you will lead a large portfolio spanning enterprise digital services, including computing support and AV/learning space technologies. In this role, you will develop and lead the University’s customer success strategy for Digital, modernise and evolve services to meet future learning, research, and operational needs, and translate the Digital Strategy into practical outcomes. You will ensure service resilience and operational excellence across all campuses while building and developing high-performing teams and fostering a culture of innovation.

Your skills and experience | Kā pūkeka me kā wheako

• Proven leadership in complex digital service environments
• Strategic thinking with the ability to operationalise ideas
• Expertise in customer experience and service design
• Strong stakeholder engagement and influence skills
• Knowledge of enterprise support models and AV/learning technologies
• ITIL or equivalent service management experience
• Commitment to culturally safe and inclusive practices

Further details | Pūroko

Salary 6.75% superannuation five weeks’ annual leave. Flexible work options and a supportive, collaborative culture. Appointment will be made at an appropriate level depending on qualifications and experience.

The University is committed to meeting its obligations under the Children Act 2014. Candidates who successfully make the final stages of the recruitment process will be required to undergo a safety check.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

For further information or to discuss the role in confidence please contact Steven Turnbull, Chief Digital Officer, via the contact details below.

Application | Tono

To submit your application (including CV and cover letter) please click the apply button. Applications quoting 2501726 will close on Sunday, 15 February.

Applications will be reviewed as submitted and candidates may be asked to interview immediately. The University reserves the right to close this vacancy at any time.

Additional Information

Contact: Steven Turnbull

Position details: Job Description

Further Information: Department Website

Create an email with a link to this vacancy: Create email

Location: About Dunedin

Posted: 26/01/2026