"Head, Product and Program Implementation"

Head, Product and Program Implementation

Apply now

Job no: 538332
Work type: Full Time
Location: Sydney, NSW
Categories: Management

• Employment Type: Full-time, continuing position
• Remuneration: Competitive total package
• Location: Kensington, NSW (Hybrid working model – 3 days in office)

About UNSW

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.

Why your role matters

Reporting to the Director of AGSM Executive Education, the Head of Product and Program Implementation provides senior leadership over the Navigator platform, product strategy, and learner success. The immediate priority is stabilising and optimising program implementation to ensure seamless transitions from contract to launch. By leading high-performing teams, this role champions the strategic reuse of learning assets and fosters a customer-centric culture that aligns delivery with evolving market needs.

This position requires a tech-savvy strategic thinker who can drive value-add efficiencies and innovation within the constraints of legacy systems. Beyond day-to-day management of three direct reports, the role is designed to elevate the unit’s strategic capability and scalability. The ideal leader will leverage technological advances to improve productivity and ensure deep integration across sales and operations, delivering high-quality, impactful learning experiences.

About the Role

You will be required to undertake and have experience in the following areas of expertise:

• Prioritise the immediate stabilisation and optimisation of program implementation to ensure seamless transitions from contract handover to successful program launch.
• Provide strategic leadership across the product portfolio and learner success, mentoring functional heads to build capability and align with long-term growth objectives.
• Act as the business owner for the Navigator platform, leveraging tech advances and platform partnerships to drive functionality and modernise delivery within legacy constraints.
• Champion the strategic reuse of learning assets and architectures to maximize operational efficiency, scalability, and return on investment.
• Establish robust governance and consistent methodologies to ensure all programs are delivered on time, within budget, and to high-quality standards.
• Foster a high-performance culture focused on innovation and value-add efficiency, representing the unit externally to strengthen market credibility and industry relationships.

About You

• Tertiary qualifications or equivalent professional experience in a senior leadership capacity, ideally within a large, multi-disciplinary environment.
• Proven track record in program and project management, with a sharp focus on the immediate stabilization and delivery of complex corporate or institutional programs.
• Advanced people leadership skills to drive cultural change, value-add efficiency, and innovative thinking while navigating the constraints of legacy systems.
• Strong business acumen and technical literacy, including the ability to act as a functional owner for learning delivery platforms and support technological scalability.
• Exceptional stakeholder management skills, with the ability to influence and negotiate across diverse internal and external functions to ensure seamless contract-to-launch transitions.
• Demonstrated expertise in governance, risk management, and process improvement to ensure all initiatives are delivered on time, on budget, and to high-quality standards.

For further information on the role & responsibilities, please refer to the Position Description

How to Apply: Submit your CV & Cover Letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday 5 April by 11:55pm.

UNSW Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Additional 3 days leave during December festive period.
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

Job queries contact: Tai James, Talent Acquisition Consultant

E: tai.james@unsw.edu.au (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Pre-Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Advertised: 18 Mar 2026 AUS Eastern Daylight Time
Applications close: 05 Apr 2026 AUS Eastern Standard Time