"Healthcare Business Analyst I - ENT"

Job Description

To design information systems appropriate for users' needs and consistent with overall design of information systems architecture. To review business needs, analyze solution feasibility, and evaluate project requirements. To provide education to customers on supported systems. To prepare and maintain technical documentation. To provide ongoing system support via on call processes, monitoring, and maintenance.

Key Duties & Responsibilities

1. Collects and analyzes information for business needs, conducts requirements gathering, and defines scope and objectives for systems related to healthcare operations.
2. Exhibits novice level presentation and interpersonal skills to educate healthcare software application users regarding effective and efficient use of information technology.
3. Assists management or senior analysts to prepare flow charts and models as a part of conducting feasibility studies regarding possible system solutions.
4. Works under direction of a manager or senior analyst to estimate costs, tasks and resource needs related to new or changing systems functionality to meet user business needs.
5. Works under direction of a manager or senior analyst to develop systems documentation to guide users and assist with ongoing operations maintenance and development of the system. Best practices will guide departmental processes and system documentation to achieve an operational system that is supportable and maintainable.
6. Develops training curriculum and course content for a variety of instructional methods, including classroom training, e-learning, and hands on workshops.
7. Oversees scheduling and logistics of training sessions.
8. Develops and maintains training documentation and resources including but not limited to reference materials and user guides.
9. Stays up to date with relevant system updates, best practices, and industry trends, including Epic or legacy systems as applicable to the area of support.
10. Engages with end users to understand training needs and gather feedback on training effectiveness.
11. Maintains the training environment in collaboration with the technical team.
12. With minimal assistance, assumes on-call duties as needed to provide user support by defining problems and identifying solutions. Assist in the establishment of a collaborative user support framework that addresses hardware, software, and process issues at all times (24/7). Exhibits excellent customer service and problem-solving skills.
13. Performs other duties as assigned.

Qualifications

Minimum Requirements

Associate's degree and one (1) year experience in a healthcare application support role required. Work experience may substitute for education requirement.

Licenses / Certifications / Registrations

For roles supporting Epic systems: Epic certification in the assigned area of support is required or must be obtained within 12 weeks of completing Epic training, with no more than two (2) testing attempts. For roles supporting legacy systems: Certification is not required; familiarity with and expertise in the legacy system being supported are expected to ensure effective performance in the role.

Preferred Skills

Clinical

• Understanding of clinical workflows and frontline challenges.
• Ability to build trust and rapport with providers, nurses, and ancillary staff.
• Ideally has worked with EHRs (e.g., Epic, Cerner), clinical informatics, or healthcare setting.

Leadership & Team Management

• Owns challenges and actively works toward solutions.
• Positive, solutions-focused attitude that elevates team dynamics.

Communication Skills

• Clear and effective communicator across all levels.
• Able to present ideas and positively receives instruction.

Attention to Detail

• Ensures customer satisfaction with accurate documentation and follow-up.
• Able to manage complex scenarios without overlooking minor details.

Adaptability

• Can adjust plans quickly based on feedback or unforeseen challenges.
• Comfortable operating in fast-changing environments.
• Capable of balancing competing priorities and expectations.