"Higher Education Worker Level 4 - Student Services SPOT"

About this Opportunity

• Fixed-Term (until 22.09.2026), Full-Time
• Students Directorate
• CQUniversity Mackay
• Higher Education Worker Level 4
• Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Join our Student Service SPOT team, CQUniversity’s multi-channel student service centre, delivering support through phone, digital and face-to-face interactions. Be part of a team that makes a real difference to the student experience!

As the first point of contact for current and prospective students, you will provide support across phone, email and online platforms. You will guide students through university systems and processes, helping them feel confident and supported at every stage of their journey.

We are seeking a confident communicator with strong customer service experience who thrives in a fast-paced environment. You will deliver accurate, timely and well-documented advice across areas including course information, admissions, enrolment, fees, scholarships and general administration.

In this role, you will help create positive student experiences, provide genuine support and contribute to a collaborative team that takes pride in delivering quality service.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• Generous annual, personal/sick and carer’s leave
• Fantastic professional and career development opportunities
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Excellent customer service skills and an understanding of the needs of a culturally diverse university community.
• Knowledge and proficiency in the use of information systems, web browsers, email software, Microsoft software or similar, customer relationship systems and Quality Standards to achieve successful outcomes.
• Outstanding verbal and written communication skills and administrative experience.
• Knowledge of Call Centre techniques.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 12 April 2026

  Job Requisition ID: 7189

Contact Details:

Cristi Springer

0497 084 708

c.springer2@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.