"Housing Operations Coordinator"

Job Overview

Coordinate day to day operations for a comprehensive Housing Services program, including daily processing and customer service activities related to contracting, room assignments, billing and room changes for campus residents.

Essential Functions

• Assist with developing and coordinating contracting processes, room assignments, contract review, room changes, and bill processing for campus residents.
• Provide excellent customer service for campus residents and provide hands-on support to call center staff. Serve as an escalation point for referrals requiring supervisory authority.
• Serve as liaison with other university offices.
• Maintain current understanding of the Housing Management System, Housing call center software and related systems for day-to-day processing needs.
• Develop ad hoc reporting. Assist staff members with design and development of reports.
• Maintain statistics and provide regular reports on call center activity and performance.
• Resolve complex problems, work with appropriate staff to develop and implement intervention strategies using professional counseling techniques. Make expert referrals as needed.
• Design, develop, implement, and coordinate programs for students and other customers. Coordinate with other Campus Services departments on offerings and services.
• Oversee activities of call center personnel and operations.
• Hire, train, schedule, supervise and evaluate student staff.
• Responsible for quality assurance including monitoring of live calls.
• Develop and implement programs to assess student needs and expectations.
• Will be required to be on-call and/or have weekend responsibilities during heavy volume time periods (move in / move out) or to support response to emergency situations.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree.
• Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

N/A

Required Experience

One (1) year of experience as a service provider.

Additional Qualifications Considered

University or student housing or related area (i.e., multifamily housing, hotel, etc.) experience.

Physical Requirements/Work Environment

• Sitting - Often
• Talking - Often
• Hearing, listening - Often
• Repetitive hand motion (such as typing) - Often
• Bending - Seldom
• Standing - Seldom
• Walking - Seldom
• Climbing stairs/ladders - Seldom
• Crouching - Seldom
• Kneeling, squatting - Seldom
• Lifting - up to 20 pounds - Seldom
• Reaching overhead - Seldom
• Crawling - Not Required
• Pulling, pushing - Not Required
• Shoveling - Not Required
• Stooping - Not Required
• Lifting - up to 50 pounds - Not Required
• Lifting - over 50 pounds - Not Required

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. UC Benefits Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate Information:

Comprehensive Tuition Remission
UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans
As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance
UC prioritizes work-life balance with a generous time-off policy, including:
Vacation and sick time
11 paid holidays and additional end-of-year paid time off (Winter Season Days)
6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our Careers Page.

Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at jobs@uc.edu.