HR Operations Officer

Full-time

Job Description

• Fixed term position until Dec 2026 at HEW Level 5.
• Hawkesbury campus with flexible working arrangements.
• Salary: $85,778 – $97,006 per annum, plus 17% Super and Leave Loading.

Deliver high-quality HR support that creates a consistent and positive employee experience.

The Opportunity

As the HR Operations Officer, you will play an essential role in ensuring the smooth and accurate delivery of HR services across Western Sydney University. You will be the first point of contact for a wide variety of Tier 1 HR enquiries, providing staff with timely, professional and clear support across channels including phone, ServiceNow, Microsoft Teams and email.

Working as part of the HR Operations team, you will process a broad range of HR transactions across onboarding, pay and entitlements, visa and mobility tasks, WHS procedures, leave management and casual academic administration. A strong focus on data accuracy, compliance and service excellence sits at the heart of this role.

You will also contribute to continuous improvement by identifying process enhancements, maintaining accurate employee records, preparing employment documentation and escalating more complex matters as required. Your work ensures a seamless and consistent experience for staff across the University.

What Success Looks Like:

• Delivering accurate, timely processing of HR transactions across onboarding, WHS, visa and mobility, leave and payroll preparation.
• Providing responsive frontline support that resolves Tier 1 enquiries professionally and efficiently.
• Maintaining high levels of data accuracy and compliance within HR systems.
• Collaborating with internal teams to ensure HR service expectations are consistently met.
• Identifying opportunities to improve processes and contributing to continuous improvement initiatives.

Please refer to the Position Description for full details.

About You

• You bring experience in HR administration or operational support within a fast-paced environment.
• You have strong attention to detail and a commitment to data accuracy.
• You communicate clearly and professionally, with a strong customer-focused approach.
• You can manage competing priorities, meet deadlines and work collaboratively across teams.
• You are proficient in Microsoft Office and HRIS platforms, with the ability to apply HR policies and procedures accurately.

Benefits

We invest in the people who make our mission possible. Beyond a rewarding career, we offer a suite of benefits designed to support your physical, financial, and family wellbeing:

• Fitness Passport: Access hundreds of gyms and pools across the state through salary-packaging options.
• Onsite Childcare: Convenient facilities with exclusive staff discounts and salary packaging options.
• Financial Benefits: Salary sacrifice options for onsite parking and novated motor vehicle leasing,
• Holistic Support: Free Employee Assistance Program (EAP) along with discounted retail and private health cover.

Application Details

• Position Enquiries: Direct to Tori Dicker, Manager HR Operations via tori.dicker@westernsydney.edu.au. Please include the job reference code REF1043F.
• Closing Date: 11:59pm, Sunday 29 March 2026.
• Working Rights: You must provide evidence of full-time working rights in Australia at application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact accessibility@westernsydney.edu.au.

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn