IAM System Administrator

Department

This position is within FSU’s Department of Information Technology Services (ITS)

Responsibilities

The Identity and Access Management team works with university resources to create and maintain user identity and facilitate user lifecycle, authorization and access management for connected systems and applications. This position is a functional analyst supporting all aspects of Identity Management at FSU.

The position is responsible for developing, supporting, maintenance for the enterprise systems supporting identity, access management, and authentication services.

Provides support for Identity and Access Management (IAM) related business processes and related data integration between source systems, enterprise identity management systems, target systems, other University entities, and Direct Support Organizations. Works with multiple functional and technical areas to identify, resolve, and mitigate identity and access management issues.

Escalates issues to FSU's development teams as appropriate. Provides support for Duo and the Duo Access Gateway and Multi-Factor Authentication services.

Analyzes requests for modifications, configuration changes, enhancements, and workarounds as necessary. Ensures requests are made and approved through appropriate channels. Works proactively with FSU business analysts, functional owners, and data owners to address opportunities for increased efficiencies and provide solutions for recurring issues. Follows established procedures for testing and migration of fixes. Provides clear and sufficient documentation of issues and subsequent resolutions, updates tickets, and cases. Updates test scripts and configuration documents to accommodate modifications and configuration changes. Develops test scenarios.

Contributes to ongoing improvements and enhancements of FSU systems and business processes as they relate to enterprise identity management to ensure the integrity of identity data. Works proactively with FSU business analysts and functional owners on opportunities for increased efficiency and provides solutions for recurring issues. Review Oracle's Customer Connection proactively for new functionality. Works with Oracle, the Higher Education Users Group, and Product Advisory Group on future development efforts.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and one year experience or a high school diploma or equivalent and five years of experience. (Note: or a combination of post-high school education and experience equal to five years.)

Preferred Qualifications

• Knowledge of Identity Governance and Identity Management concepts and best practices
• Knowledge of user authentication concepts, technologies and protocols
• Knowledge of role based management concepts
• Experience with managing directories (I.E. Active Directory and LDAP)

Helpful

The ideal applicant has ability to perform problem recognition, research, isolation, resolution, and follow up; ability to establish and maintain a high level of customer trust and confidence in the team; skill to establish and build relationships with internal and external customers; and provide strong follow up and organizational skills.

The selected applicant can expect to be part of a quickly changing environment as the organization looks to implement new functionalities in the Identity Governance and Identity Management space over the coming year.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses

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FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

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How To Apply

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

This position has been designated as eligible for primarily remote based on the current position/job functions. Employees are required to live in the Tallahassee area and report to campus as needed.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.

Organization

Working at Florida State University

One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.

Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.

Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.

Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.

Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.

With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.

Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.

Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.

At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.