Information Analyst - IT

Information Analyst - IT

Company:
Shelton State Community College

Job Location:

Category:
Other IT

Type:
Full-Time

The Information Analyst - IT is an IT professional who collects, analyzes, interprets, and reports on data to help an organization make better technology and business decisions. Information Analyst - IT will also provide Ellucian Banner functional support for the Banner system, including but not limited to assisting with security assessments, help desk tickets, Ellucian Experience, and other related Banner third-party applications and associated systems. This position will also serve as a liaison between administrative departments and Information Technology Services (ITS), supporting both functional business and technical system requirements. This position will report to the Database Administrator.

SALARY SCHEDULE PLACEMENT: Range of $57,402 - $92,436, based upon the 2025-2026 Alabama Community College System and Shelton State Community College Salary Schedule C3-2 to be determined by the applicant’s education and years of applicable experience. Applicant acknowledges that if selected for the position that applicant’s placement on the applicable salary schedule will be dependent upon the verified information provided by the applicant in accordance with the applicable work experience verification requirements stated in the official job posting.

Primary Job Duties and Responsibilities:

• Data Analysis:
  • Analyze, collect, interpret, document, develop, and report data from IT systems and databases business processes and system requirements in collaboration with college personnel
• Reporting:
  • Develop dashboards, reports, and visualizations to present data insights utilizing ARGOS Reporting, Power BI, PLSQL, PostgreSQL, or any related database querying tools
• Data Governance:
  • Ensure data accuracy, security, and compliance with policies
• Assist College personnel with the use, functions and capabilities of the Ellucian Banner Enterprise Resource Planning software
• Serve as a liaison between end-users, ITS staff, and Alabama Community College System IT ERP team
• Support ERP systems such as TouchNet, Intellicheck, Cashiering PCI Compliance, Banner Admin, SSB, and Argos
• Assist with the ACCS DAX reporting system
• Coordinates and collaborates with other professionals to create Identify trends, risks, or inefficiencies in technology reports and processes
• Assist with the Everbridge Emergency Notification System to ensure contact data is up to date in the system
• Assist with the Everbridge Emergency Notification System when needed to create and send messages.
• Respond to help desk tickets
• Assist with help desk call line as needed
• Work with technology vendors as needed
• Assist with ITS projects as needed
• Coordinate with Database Administrator on all related issues

Secondary Job Duties and Responsibilities:

• Facilitate the timely and effective flow of campus communications and documents
• Demonstrate effective communication skills (written and oral)
• Demonstrate advanced technical skills with computer equipment
• Demonstrate knowledge of computer operating systems and networking
• Demonstrate ethical behavior, loyalty, honesty, and integrity, both on and off campus
• Participate in staff, team, and committee meetings assigned
• Complete assigned projects in a timely and systematic manner
• Communicate with other divisions appropriate items of information
• Work effectively as a team member
• Work independently, when necessary, on difficult and complex tasks

Other Job Duties and Responsibilities:

• Comply with policies of the Alabama Community College System and the College
• Serve on College committees as required
• Participate in professional development, compliance, performance excellence, and training activities as required
• Perform other duties as assigned by supervisor

Required:

• Bachelor’s degree in technology related field from a regionally accredited institution, or five years in an academic computing environment
• Experience with Oracle, PLSQL, Postgres, or related querying databases
• Experience with ARGOS Reporting or any other related reporting software
• Experience with Ellucian Banner ERP software or other related ERP system

Preferred:

• Facilitate the timely and effective flow of campus communications and documents
• Demonstrate effective communication skills (written and oral)
• Demonstrate advanced technical skills with computer equipment
• Demonstrate knowledge of computer operating systems and networking
• Demonstrate ethical behavior, loyalty, honesty, and integrity, both on and off campus
• Participate in staff, team, and committee meetings assigned
• Complete assigned projects in a timely and systematic manner
• Communicate with other divisions appropriate items of information
• Work effectively as a team member
• Work independently, when necessary, on difficult and complex tasks