"Information Technology Manager/Administrative Coordinator - Technology Services Manager"

Job Details

Description

Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

This position ensures the continuity of operations for University Housing by providing IT support to the entire organization. Point of contact for University Housing with all of the departments/units within the Office of Information Technology and across campus. Provides appropriate technology-based solutions and support to University Housing staff from six different units within the organization. Support of Enterprise Service Management System, StarRez, Cbord, Banner, AIS and HRSS. Swiftly resolves technology issues to ensure departmental operations continue to function efficiently and effectively.

Examples of Duties

• 25%: University Housing has over 150 electronic equipment being utilized by our current staff. The electronic equipment consists of computers, laptops, tablets, network printers, standalone printers and digital signages. Serves as the administrator for Housing staff on all of the specialized software and SIUC Office of Information Technology software. As the administrator of these programs it involves handling the creation of accounts, added rights for users, deleting user rights and maintaining a current staff placement in the appropriate departmental units. Serves as the liaison for Housing with all of the departments/units within the Office of Information of Technology. Provides appropriate technology-based solutions and support to University Housing staff from six different units within the organization, which includes the use of the Enterprise Service Management System, StarRez, Cbord, Banner, AIS, HRSS.
• 25%: Ensures computing technology adheres to the current enterprise computing paradigm established by SIUC Office Of Information Technology. Provides the deployment and management of standardized operating systems such as Windows 10 and Mac OS using enterprise management tools. Ensures the security of information resources and data through a variety of physical and software measures including annual inventory and device lifecycle management, patch management, encryption, identity manager and user education. This is carried out through a combination of daily operation and project work.
• 25%: Install, maintain and troubleshoot electronic devices and audio visual equipment. Analyze the IT requirements for equipment and make recommended acquisitions and/or upgrades to Housing leadership. Complete paperwork to purchase equipment for University Housing. Server and computer administration tasks consisting of performing security patching and operating system updates; software version compatibility testing; access and intrusion detection; auditing and monitoring of resources utilization. StarRez and Cbord server specifics including creation, validation and application of database backups; TLS certification issues, application and renewal for the continual use of these programs.
• 15%: Analyze the IT requirements for all computer equipment and electronic devices and make recommendations for upgrades to Housing leadership. Purchase all computer equipment, electronic devices and supplies that Housing needs to keep up to date with SIU standards from the Office of Information Technology. Responsible for the annual inventory of all computer equipment and electronic devices. Maintain the installations and troubleshoots specialized software for University Housing, such as StarRez, Cbord, EMS, Ocularis, KeyTrak.
• 5%: Housing has several areas that their employees don’t use the computer on a daily basis. They need assistance with changing their passwords and account information when the required training happens like ethics, security and their email accounts, HRSS, etc. Hires, supervises and trains both permanent staff members and student workers. Prioritizes tasks with evolving requirements.
• 5%: Perform routing administrative tasks which includes documenting time and attendance, completing mandatory training, hiring committees and attending meetings. Participates in the continuous improvement of University Housing, OIT and SIUC by contributing in meetings, training, process improvement, personal and professional development. Maintains institutional knowledge and ensures business continuity by preparing and maintaining procedures, manuals and other documentation necessary to support all areas of University Housing.

Qualifications

1. Any one or any combination totaling 5 years (60 months) from the following categories:
   1. College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months); Associate's Degree (60 semester hours) equals eighteen months (18 months); 90 semester hours equals two (2) years (24 months); Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
   2. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field, which includes supervisory or lead worker capacity.
   3. Two years of work experience using StarRez Occupancy Management System and CBord.
2. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.

Supplemental Information

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Tips for Completing a Civil Service Application: To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing. Please monitor your e-mail for further information regarding your application. Emails will be generated from info@schooljobs.com. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov.

About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.

Sponsorship for Work Authorization is not available. For more information visit <https://policies.siu.edu/policies/employment-non-us-citizens.php>.

Southern Illinois University Carbondale is an R1 Opportunity University with a statewide economic impact of $2.7 billion dollars. We offer 200+ undergraduate degrees, minors and specializations, 79 master’s degrees, and 40 doctoral degrees. Our main campus is 1,136 acres, with additional acreage in University Farms, Touch of Nature Outdoor Education Center, and other facilities. The university is an essential part of the city of Carbondale and an important contributor to the culture of the entire region. While Carbondale includes many of the amenities of urban life, it retains its small-town flavor. Cost of living is considerably lower in the region than similar areas elsewhere, and many employees commute from nearby counties.

The Southern Illinois region is distinct from the rest of the state, boasting considerable natural beauty including the Shawnee National Forest, many state parks, national wildlife areas, and several lakes beloved for recreation. Local foods are readily available in the area, with a variety of eateries and a growing specialized food truck presence. The area is home to the Shawnee Hills Wine Trail, an official wine appellation designation. The wineries extend the cultural reach of the community, hosting live music and continual art exhibits. The campus itself is a microcosm of the area, with a lake and forest on campus, as well as traditional collegiate architecture, quad, and residential halls. Students enjoy outdoor study areas as well as specialized computer labs scattered across campus, including in the three million volume Morris Library. To learn about employee benefits and find resources about Carbondale and the Southern Illinois region, visit: https://jobs.siu.edu.

SIU Carbondale is an Equal Opportunity Employer, including but not limited to disability and/or veteran status.