"Instructional Assistant"

Summary Description

Under general supervision from the appropriate level manager or administrator, performs a variety of responsible instructional assistance and support functions; assesses, evaluates, and assists students with instructional guidance in a variety of academic subjects and settings; provides training and support for students, tutors, lab assistants, faculty and others within assigned area.

Representative Duties

• Interview student learners, evaluate needs, and provide general learning assistance to students on a variety of course related matters; review student work in progress and assist in resolving learning problems; assign appropriate tutor or support, as necessary.
• Provide continuous training and support for students, tutors, and faculty within the assigned area, such as labs, classrooms, or centers.
• Evaluate operations and activities of the assigned area; recommend improvements and modifications.
• Answer questions and provide information to students and the public regarding services and operations within the assigned area.
• Participate in the recruitment of tutors and other support personnel.
• Collaborate with others in promoting student success initiatives and resources; participate in orientation sessions, workshops, or student outreach events; provide information and referrals to campus support services.
• Provide basic technical assistance to students in utilizing instructional technologies, learning management systems, and other software applications; troubleshoot basic technical issues and provide basic training on technology-related tools.
• Assist in the setup, maintenance, and cleanup of equipment and supplies; ensure the safe and proper use of equipment and supplies; assist with technical aspects of experiments, projects, or assignments.
• Assist in the setup and maintenance of classrooms, labs, or other assigned areas; prepare and follow through on work orders; order and maintain equipment, materials, and supplies.
• Prepare and/or update study guides, instructional materials, procedure manuals, and other related materials for area of assignment.
• Prepare various reports and correspondence regarding operations and activities of assigned area.
• Engage in ongoing professional development opportunities, including workshops, trainings, or conferences related to instructional support, technology, or discipline specific knowledge; stay updated on emerging trends and best practices in supporting learning.
• Perform related duties as required.

Qualifications

Knowledge of:

• Pertinent federal, state, and local laws, codes, rules, regulations, policies, and procedures related to area of assignment.
• Principles, practices, and application of subject matter related to area of assignment.
• Principles, methods, and procedures of instructing and providing learning opportunities to students.
• Modern laboratory equipment, materials, and supplies used in an educational setting.
• Current office practices, procedures, methods, and computer equipment, software, devices, peripherals, and applications related to the work.
• Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping.
• Work organization principles and practices.
• Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary.
• Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
• Techniques for providing a high level of customer service.
• Interpersonal skills using tact, patience, and courtesy.
• Techniques to facilitate effective interaction with people on an individual or group basis.
• Confidentiality requirements when dealing with personal and sensitive student information.
• Occupational hazards and standard safety policies and procedures.
• District and College organization, operations, policies, and objectives.
• Principles and practices of providing training and guidance to lower-level staff and student workers.

Ability to:

• Assess student needs and provide appropriate instructional assistance and support functions within a variety of areas.
• Monitor student progress, identify problem areas, and recommend an effective course of action.
• Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of the area of assignment.
• Communicate clearly and concisely, both orally and in writing in English; use correct English grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively.
• Develop, maintain, and foster effective working relationships involving interactions and communications personally, electronically, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis.
• Interact extensively with, and respond to requests and inquiries, from students, faculty, staff, and the public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service.
• Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials.
• Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.
• Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively.
• Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially.
• Provide training and work direction to assigned lower-level staff and student workers.
• Effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems.
• Report to work on a regular and consistent basis, as scheduled, to assigned job.
• Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior.
• Participate in trainings and meetings on-site and off-site as required.

Education and Experience Guidelines

Education/Training: Equivalent to two years of college level coursework from an accredited college or university.

Experience: Three years of experience instructing, tutoring, or assisting in the instruction of adults.

Physical Demands and Working Environment

Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.

Supplemental Information

Range 122 of the CSEA Salary Schedule

Work schedule: Monday 11:00 AM - 4:00 PM, Tuesday 11:00 AM - 7:00 PM, Wednesday 11:00 AM - 7:00 PM, Thursday 11:00 AM - 4:00 PM

Schedule and shift are subject to change in accordance with the department's needs.

Required Documents: Resume & Cover Letter

Applications missing the required documents will not be considered.

Hours Per Week: 25 (62.5% of Full-Time)

Months: 12