"Instructional Technology Professional II (Support Team)"

Position Highlights

University Information Technology Services (UITS) is seeking an Instructional Technology Professional II to join the Instructional Technology Support Team within IT Support Services at our Tucson campus.

This position plays a critical role in providing Instructional Technology support across the campus. The successful candidate will deliver comprehensive technology support, assist with A/V installations, and perform preventative maintenance in various learning environments. Responsibilities include ensuring the reliability and performance of instructional technology systems, diagnosing and resolving A/V and control system issues, and coordinating with campus partners to support instructional continuity. Strong customer service and communication skills are essential, as this position regularly consults with faculty, staff, and students to design and implement technology solutions that enhance the teaching and learning experience. The candidate must be able to work both independently and collaboratively within a cross-functional team. Proficiency with control systems, conferencing solutions, various AV equipment and troubleshooting complex technical issues is required. This role demands flexibility in a fast-paced environment, including occasional evening and weekend work. Strong analytical, organizational, and communication skills (both verbal and written) are vital, as is the ability to maintain positive relationships with customers, colleagues, and vendors. A commitment to supporting the campus's growth and evolving needs is essential.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification within 12 months of employment.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Duties & Responsibilities

• Troubleshoot and resolve A/V issues in a variety of learning environments.
• Respond to customer requests through ticketing and phone systems.
• Perform routine maintenance, inspections, and repairs of instructional technology equipment to ensure optimal functionality.
• Demonstrate and instruct faculty on new and existing classroom technology.
• Assist with the installation and configuration of new hardware and software in classrooms and labs.
• Test equipment for functionality and compatibility with existing systems.
• Provide training sessions or one-on-one support to faculty and staff on effectively using instructional technology.
• Maintain records of equipment inventory and service logs.
• Document recurring issues and solutions to improve future response times.

Knowledge, Skills & Abilities

• Strong customer service skills, including providing IT-related support and training to users with varying levels of technical expertise.
• Strong troubleshooting skills for analyzing A/V hardware and software problems down to the component level, including installation, maintenance, and independent problem solving.
• Knowledge of computers, networks, and remote troubleshooting techniques.
• Ability to work as part of a team and manage time effectively, while handling multiple priorities.

Physical Requirements

• Ability to lift up to 50lbs.
• Ability to drive a golf cart.
• Ability to ascend and descend ladders.
• Occasionally work in confined spaces.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

• Experience with Dante/AVB, NDI and Biamp systems.
• AVB, Dante, Biamp, Crestron NVX, Extron or similar A/V certification.
• Experience managing equipment through a CMDB, and overseeing the lifecycle of classroom equipment from installation to replacement.
• Experience working with IT networks relating to AVoIP.
• Experience working with audiovisual consultants and contractors in the integration of audiovisual technologies in new construction and renovation projects
• Experience in higher education.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $53,039 - $66,299

Contact Information for Candidates: uits-jobs@arizona.edu

Documents Needed to Apply: Resume and Cover Letter