"Instructional Technology Specialist"

Instructional Technology Specialist

Company:

Auburn University

Job Location:

Auburn University, 36849-5207

Category:

Instructional Technology and Design

Type:

Full-Time

Requisition Number: S4939P

Home Org Name: Educational Technology

Division Name: Provost and VP Academic Affair

Job Class Code: AC01A

Appointment Status: Full-time

Limited Term: No

Job Summary

The Biggio Tech unit within the Biggio Center for the Enhancement of Teaching and Learning supports enterprise-level instructional technologies and Engaged and Active Student Learning (EASL) spaces. Reporting to the Manager of Biggio Tech, the Instructional Technology Specialist will provide technical support and proactive solutions for faculty and students using Auburn University's instructional technology ecosystem. This role focuses on ServiceNow (SNOW) management, including ticketing workflows and data-driven decision making, and Knowledge Base (KB) development, providing "Just-in-Time" support and ensuring accessibility compliance. This position requires strong communication and interpersonal skills to collaborate with a range of stakeholders including faculty, technical colleagues, and vendor partners.

Essential Functions

• ServiceNow Management
  • Create, manage, and resolve ServiceNow tickets promptly
  • Gather service usage and needs data
  • Configure templates and maintain accurate ticket documentation
  • Collaborate with OIT on ServiceNow development
• Knowledge Base & Communication
  • Create and update Knowledge Base based on feedback and trends
  • Develop and implement procedures to ensure articles are accessible and consistent
  • Maintain public facing resources, eg website for accuracy
• User Support
  • Provide support for Canvas, Panopto, Zoom, Qualtrics and other instructional tools while demonstrating empathy and professionalism
  • Support the Engaged and Active Student Learning (EASL) spaces as needed
  • Collaborate with OIT and other stakeholders on technical issues to ensure timely resolution
• Additional Responsibilities
  • Communicate clearly and professionally in all interactions-written and verbal
  • Participate in relevant instructional technology committees and communities at Auburn University
  • Support accessibility compliance instructional materials and classroom technologies
  • Contribute to faculty development programs and technology training sessions as needed

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

A Bachelor's degree from an accredited institution.

Substitution allowed for Education:
When a candidate has the required experience, but lacks the required education, they may normally apply additional relevant experience toward the education requirement, at a rate of two (2) years relevant experience per year of required education.

Minimum Skills and Abilities

• Detail-oriented task management
• Excellent communication skills
• Critical thinking and problem solving

Minimum Technology Skills

• Computer knowledge with Windows or Mac OS
• General computer troubleshooting

Desired Qualifications

• Experience with ServiceNow or similar ITSM platforms
• Strong knowledge of Auburn's instructional technologies (Canvas, Panopto, Zoom, Qualtrics)
• Familiarity with WCAG 2.1 Level AA standards and compliance requirements
• Public speaking and/or workshop facilitation

Salary Range: $42,520 - $68,040

Job Category: Information Systems/Technology

City position is located in

Auburn

State position is located

Alabama

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.