"Intake & Records Processor"

Intake & Records Processor

Employee Group - Temporary
Status - Full-time (Grant/Contract)
Starting Salary/Rate - $16.50-$18.41

Position Summary

The primary purpose of this position is to facilitate the day-to-day enrollment process for various Workforce Development Programs. This position is responsible for recruitment, screening, program eligibility, data entry in various database systems, and file maintenance for Workforce Development participants.

Supervisory Responsibility

The person in this position does not have direct supervisory responsibilities but may serve as a formal work group leader for assigned staff, and participants.

Scope/Primary Duties

The Intake & Records Processor position is in the division of Workforce & Economic Development (WED), but specifically reports to the Administrator, and serves as a primary contact in the Enrollment area of Workforce Development. As such, this position facilitates the enrollment process for all program offerings at Workforce Development by collecting and analyzing the required documentation. Provides technical assistance to the Administrators and staff as it pertains to participant enrollment, participation, and retention. This position will provide technical support, which facilitates the effective and efficient operation of program activities and works closely with all staff to aid in the seamless transition of participants through eligible levels of service. Facilitates enrollment process and delivers enrollment presentations in a variety of formats (group, one-on-one) and locations (off-site), using various technology tools. Operates as a part of the call center team to receive and redirect calls, as well as answer questions about programs and services available through WED. Assists with assisting students, staff, and community members as a member of the front desk operations team.

Dimension

Given the variety of program offerings at WED, this position functions as part of the team most of the time and is expected to exercise good judgment on issues, questions and problems that arise. The incumbent must be able to manage working in a fast-paced environment during the enrollment process, paying attention to details, input data timely and accurately, as well as maintain files. This position is part of a team that must be able to work together, and with other areas to ensure that the WED and the college fulfills its' annual goals.

Minimum Requirements

1. High school graduate or equivalent required.
2. Three (3) years' experience in customer service and in an office setting.
3. Familiarity with computer software (Microsoft Office, Google Suite, Zoom, Email etc.).
4. Excellent interpersonal skills and ability to respond to students, faculty and staff with diplomacy, tact and courtesy

Additional Desirable Qualifications

1. Associates degree in human services, business, or a related field
2. Two years of professional work experience in a higher educational institution having direct contact with students
3. Experience with workforce development training and programs.
4. Data Management, entry and experience with database systems such as, the State of Michigan One-Stop Management Information System (OSMIS), Effort to Outcomes (ETO), Michigan Adult Education Reporting Systems (MAERS) and Augusoft Lumens.
5. Certified in proctoring assessments such as WorkKeys, Test for Adult Basic Education (TABE), and Comprehensive Adult Student Assessment System (CASAS).

Physical Requirements/Working Conditions

1. Must be able to work at a desk for long periods of time and operate a computer workstation and telephone.
2. Must be able to communicate both in person, via email, and over the telephone with a variety of people each day.
3. Occasionally carries and moves light loads up to (25 lbs.)
4. Must be able to stand for a minimum of 30 minutes.
5. The minimum reasoning skills necessary for this position include the ability to solve practical problems and deal with a variety of concrete variables in situations where standardization does not exist.

Work Schedule

In addition to regular business hours (8:00 AM to 5:00 PM), the person in this position must be able to be flexible around the needs of the department, which includes evening and/or weekend hours.

Additional Information

First consideration given to internal candidates.
Educational qualification must be conferred by application deadline.
Visa sponsorship is not available.
The College is unable to assist with travel and/or relocation expenses.
Selected candidates must submit to a drug test and criminal background check.
The College reserves the right to cancel the search at any time.

This position is grant funded. This grant, and consequently this position, may be terminated at any time if the grantor determines that performance measures are not being adequately met. Employee performance will be measured by the program's successful outcomes and the appropriate documentation thereof. In addition, as a grant-funded, non-union employee, the selected candidate's employment is at-will and the employment relationship may be ended by either party (MCC or the employee) at any time, with or without notice.

Application Deadline

Open Until Filled

To apply, visit: https://mcc.peopleadmin.com/postings/2785