"Interlibrary Services & Circulation Specialist (Library Specialist 2)"

Stanford University Libraries is seeking a collaborative, outgoing and service-oriented Interlibrary Services & Circulation Specialist (Library Specialist 2) to join the Cecil H. Green Library’s Resource Sharing & Digital Delivery team in the Access Services Department. This role performs frontline customer service and a variety of library material processing routines. The Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives.

About the Position:

As a part of the Resource Sharing team, the Specialist reports to the Operations Manager for Resource Sharing & Digital Delivery. The Specialist primarily processes items borrowed from and loaned to other libraries, helps identify and discover materials held by other libraries for Stanford patrons, processes borrowing, lending, and digital delivery requests, scans/creates PDFs of book chapters and journal articles for Stanford patrons and other institutions, and provides customer service, phone, and email support for Stanford patrons and other libraries. The Specialist will learn to use a variety of resource sharing and library service platforms to do their work.

In addition, the Specialist will be assigned service desk shifts and assist customers with library inquiries. The Specialist develops broad knowledge about library services, policies, and resources. The Specialist assists patrons both with finding materials within our building and with basic use of library resources. The Library Specialist answers a variety of library and campus-related questions and performs routine transactions such as book check-in and check-out. The Specialist will also be scheduled at the Welcome Desks, assisting patrons as they enter the library and performing access protocols for visitor registration and bag inspection. The Specialist makes referrals to supervisors, other library departments, and engages Public Safety for emergencies as needed. The Specialist will help with building opening procedures Monday-Friday. We are looking for a reliable, detail-oriented, flexible, ready-to-learn individual who enjoys customer service, academic libraries, and working on a team.

Work Schedule:

Academic Year: Monday-Friday 7:45a-4:45p (1-hour meal period)

Note: Schedule may change depending on library operating hours throughout the academic quarters and intersessions (weeks between quarters). Overtime may be occasionally required.

Core Duties:

Interlibrary Services, including job duties such as:

• Processes items borrowed from and loaned to other libraries
• Conducts searches to identify materials held by other libraries for Stanford patrons
• Processes borrowing and scanning requests submitted by Stanford patrons and lending requests received from other institutions
• Scans book chapters and journal articles for Stanford patrons and other institutions
• Provides customer service support for Stanford patrons and monitors email and responds to phone inquiries from other libraries
• Pages requested materials
• Refers processing and policy issues to supervisor for guidance and direction

Public Interaction, including job duties such as:

• Performs routine circulation functions such as checking out, checking in, managing holds on items
• Performs routine library privileges services according to established policies and procedures
• Assists patrons with access problems and refers difficult situations to a supervisor
• Provides keys and combinations to assigned study spaces and lockers
• Answers informational and directional questions in person and via email with clarity, accuracy and professionalism
• Instructs patrons with how to search and use the library catalog and other library resources

Collection Maintenance, may include job duties such as:

• Screens and evaluates circulating materials for a variety of treatment options (i.e. repair, bindery)
• Performs searches for missing and claims returned items

Computing Support, including job duties such as:

• Uses on a daily basis common computer programs such as Microsoft Outlook, Google Suite, Slack, Adobe Acrobat, and internet browsers.
• Monitors and responds to library unit emails and reports
• Assists patrons and performs basic troubleshooting for library technology such as photocopiers, printers, scanners, microform readers, etc.

Building duties, may include job duties such as:

• Opening and/or closing activities such as managing doors, lights and computers
• May perform walk-throughs to monitor or clear the building of all patrons
• Investigates door alarms, report building or patron incidents to supervisors, Facilities and/or public safety as appropriate

Assists in supervision, including job duties such as:

• May assist with training student or hourly staff in routine service desk operations and collection maintenance activities, usually through demonstrating, shadowing, or answering questions
• May assist supervisors in hiring and interviewing activities

Other duties may also be assigned.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS

Education and Experience:

• Two-year college degree plus one or more years of experience in an academic library, or equivalent combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Experience with direct interaction with patrons
• Demonstrated computer literacy with word processing, spreadsheets and
• Demonstrated experience using communication software such as email and Slack
• Demonstrated interpersonal and organizational skills
• Experience searching library catalogs and reading bibliographic records
• Experience using or ability to learn ILS management software
• Experience using or ability to learn one or more library automated systems
• Knowledge of or ability to learn Library of Congress call number system
• Able to apply judgment in choosing procedures and evaluating alternatives
• Demonstrated ability to perform detailed tasks accurately and efficiently
• Possess strong communication skills in English
• Demonstrated ability to be flexible and work well under deadlines
• Record of excellent attendance

Physical Requirements:

• Ability to push a cart weighing up to 650 lbs. that requires an initial push force up to 70 lbs.
• Ability to lift books that are up to 10 pounds
• Ability to kneel and reach
• Must be able to stand for many hours

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job

Working Conditions:

• May work in confined spaces and at heights 4-10 feet; be exposed to dust and mold; work extended hours, evenings and weekends.

Work Standards:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide.

The expected pay range for this position is $26.53 to $33.01 per hour.