"International Student Support Officer"

International Student Support Officer

• Make a meaningful difference in international students academic success
• Work in a global, culturally diverse university environment
• Beautiful campus location | permanent, part-time position

Be Bold. Belong. Be More.At Southern Cross University, we do things differently, and so can you.A career with us is more than you might expect. Yes, it’s about the heart, connectedness and community you’d hope for in a regional university. But there’s also so much more. Our game changing Southern Cross Model brings a deeper, focused learning experience and our research is deeply connected to our regions, making a difference on a global scale. This is your chance to help us build something new and meaningful for our students, our communities and your career. To drive change, make a real impact, and thrive in a place as unique as you.You can be good anywhere. Here, you can be great.

Your opportunity

As an International Student Support Officer within International Student Support and Success, you’ll play a key role in delivering high-quality administrative support to international students across their study journey. Working in a cross-campus team, you’ll ensure students receive timely, accurate advice - responding to, triaging and escalating enquiries as required.

You will make an impact by:

• Providing advice and support to international students on enrolment, visas, welfare and administrative matters
• Managing confirmations of enrolment, study variations and accurate student records
• Supporting international student induction, engagement and community activities
• Collaborating with internal teams, partners and external agencies to resolve student matters

What you will bring

You’re a student-focused professional who enjoys working in a diverse, service-driven environment and takes pride in helping students succeed. You bring a calm, organised approach and strong communication skills to every interaction.

To succeed in this role, you will also need:

• A relevant qualification at certificate level with experience in higher education, international admissions, or equivalent experience
• Strong interpersonal and communication skills, particularly across diverse cultural and linguistic backgrounds
• Demonstrated customer service excellence with sound administrative and time management capability
• Well-developed computing skills, including experience with student management systems and databases
• A genuine commitment to equity, cultural diversity and WHS principles

Why Southern Cross University

SCU is proudly a regional university, young, small and vibrant. That means you’ll find more exposure, opportunity and ownership - to grow, achieve and build a career that means more. And you’ll do it alongside passionate people and leaders who go the extra mile to help you succeed. 

A career with us is about more than just work. It’s about place, community and the life you want to live. With three main campuses at the Gold Coast, Coffs Harbour and the Northern Rivers region of NSW, we’re integral to all these wonderful communities. Find your place and be more in this beautiful part of the world.

Your opportunity is:

• Part-time (80%), continuing (permanent)
• Located at Coffs Harbour, NSW 2450
• HEW Level 4. The base salary for a full-time position ranges from $75,500 – $81,079 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $94,862.

You will enjoy a range of perks designed to support your wellbeing, growth and work-life balance. For more information on our benefits and what it’s like to work at SCU, visit Why work at Southern Cross University?

Be more with Southern Cross University today

Southern Cross University values potential as much as experience. If you do not meet all the listed requirements but are excited about the role and confident you can contribute, we encourage you to apply or reach out for more information.

Name: Mr Jacky Zhang, Manager, International Student Support and Success

Phone: +61 7 5589 3346

Email: jacky.zhang@scu.edu.au

Applications close 11.30pm AEDT 22 March 2026.

Eligible applicants must have Australian or New Zealand citizenship, Australian permanent residency or current working rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description. Information to support you prepare your application is available on our website. Southern Cross University celebrates the rich diversity of our regions and international community. We are committed to creating an inclusive workplace that welcomes and values people of all backgrounds. We encourage applications from people of all genders, ethnicities, ages, languages, sexual orientations, and people with disabilities. We are dedicated to providing reasonable adjustments to our recruitment process to ensure every candidate can fully participate. For any support through the recruitment process reach out to jobs@scu.edu.au.

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