"IT & AV Support Specialist"

Birkbeck, University of London, is seeking an IT & AV Support Specialist to join the Information Services team providing a high-quality, responsive support service to all University staff and students.

Our IT support specialists at Birkbeck deliver front-line support for the deployment, maintenance and use of all computers and classroom-based equipment at the University. The team provides a high-quality, customer-focused service for all the students, academic and teaching staff in the Faculties, and professional services staff throughout the year.

As IT & AV Support Specialist, you must have a strong self-motivated approach, with the ability to work at pace, and the competence to deliver a first-time fix for our Birkbeck University users. The role is offered at £34,827 rising to £38,981 per year, full-time, 35 hours per week, on a rota system Monday to Friday at 8-4pm or 1-9pm, and at other times or on weekends with notice.

To succeed in this role, you should have significant previous experience of providing second-line support and working with specialist technical teams to provide solutions to our users, who are from a diverse range of cultural backgrounds and work in highly demanding environments.

Birkbeck will provide support and training on our IT systems, and development for you to build on and update your skills. However, a solid and demonstrable understanding of MS Windows and Networking (gained in a corporate environment) is essential.

The support of audio-visual equipment in a classroom environment and experience of working in higher education would also be an advantage.

If you are interested in a permanent, full-time contract, working within the Information Services team at Birkbeck - apply with us today.

Salary and benefits: £34,827 rising to £38,981 per year. Grade 5 on the College's London Pay Scale which includes a consolidated London Weighting Allowance.

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract: Permanent contract, full-time, (35 hours a week), Monday to Friday at 8-4pm and 1-9pm. Please submit an application form for consideration. Closing date: Tuesday 30 September 2025, interview date: Thursday 16 October 2025.

Enquiries: If you would like to know more about the role, please contact Angela Ng, IT and AV Support Manager, at A.Ng@bbk.ac.uk