"IT Endpoint Manager Senior"

Job Description Summary

Information Systems & Computing (ISC) is the University of Pennsylvania's central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn's numerous Schools and Centers build their unique tools and capabilities.

ISC's 300-plus employees work closely with the University's IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn's IT community, faculty, staff and students in support of an environment of discovery and progress.

ISC's focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.

Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/.

ISC's HireIT Services team delivers best-in-class IT services in a matrix environment to clients across various campus organizations. HireIT interacts daily with clients who have different levels of technical expertise and provides them with top-tier support and consulting. This requires independent judgment, a professional demeanor, and superior technical ability. The goal of the team is to form trusting professional relationships with our clients.

The Endpoint Manager leads the strategy, governance, and daily operations of endpoint management, security, and patching across HireIT clients' endpoint fleet, including Windows and macOS devices. This role combines people leadership, technical expertise, and cross‑campus coordination to ensure secure, reliable, and compliant end‑user computing services. The manager serves as a subject matter expert, directs a team of endpoint specialists, and partners closely with the Office of Information Security, HireIT Desktop Support, and distributed IT units.

Job Description

Job Responsibilities

• Lead and manage the endpoint management team, overseeing OS and application updates, software packaging, deployment, troubleshooting and ticket queue management and serving as a Tier 3 escalation point for complex issues.
• Own the endpoint patching lifecycle, including strategy, governance, testing procedures, documentation, and maintenance windows.
• Evaluate emerging technologies and endpoint management to improve service delivery, security posture, automation, and for professional development.
• Provide strategic planning and guidance for stakeholders, including development and maintenance of a technology roadmap for HireIT and its clients.
• Collaborate with the Office of Information Security to prioritize vulnerabilities, approve patching exceptions, define compensating controls, and drive remediation efforts.
• Publish patch compliance metrics, risk summaries, and operational reporting for leadership.
• Manage projects involving clients, vendors, and university IT partners; participate in campus‑wide project teams, task forces, and user groups.
• Mentor and develop staff, contributing to team growth, documentation, knowledge base content, and client communications.
• Drive continuous improvement, operational excellence, and endpoint hygiene through process rigor and performance monitoring.
• Occasional coverage for evenings, weekends, and recognized University holidays may be required.

Qualifications

• Bachelor's degree in IT, Computer Science, Cybersecurity and 4 to 6 years of experience or equivalent combination of education and experience is required
• At least 4-6+ years of experience in endpoint management, including at least 2 years in a leadership role
• Prior management experience with demonstrated success leading and developing technical teams, managing operational performance, and providing strategic direction in an enterprise IT environment.
• Strong experience with endpoint management, patching, security, and virtual platforms including BigFix, Jamf, MECM/SCCM, CrowdStrike, Azure Virtual Desktop (AVD), or equivalent
• Knowledge of Windows and macOS update mechanisms and software deployment practices
• Experience with automation and packaging tools
• Excellent communication, project management, and cross‑team collaboration skills

Preferred:

• Experience in higher education or similarly complex, distributed environments
• Experience with reporting, dashboards, or analytics tools
• Familiarity with zero‑touch provisioning technologies.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Information Systems and Computing

Pay Range

$100,000.00 - $120,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.