ITSM Specialist

About the Role

As a ITSM Specialist you will work with the Service Management Office (SMO) to support key service management delivery functions that enable the successful end-to-end delivery of high-quality service to the University. The role will support the design and implementation of ITSM and ITIL processes and the ongoing delivery of consistent, effective, and efficient services. This position will be responsible for improving customer experience and will build effective and collaborative relationships across portfolio areas, with Colleges and Service Divisions, and service providers.

About You

We welcome applications from Experienced Service Management practitioners who possess experience with enterprise-wide service management tools, technologies and processes. You will ideally have experience with ServiceNow (ITSM and ITOM) with a high level of stakeholder management. Accreditation in ITIL or an equivalent qualification will be highly regarded.