JAA Student Assistant-Student Hourly

Position Overview

Jayhawk Academic Advising (JAA) is a part of the Centers for Orientation and Academic Advising Programs, a unit reporting to the Assistant Vice Provost for Academic Success. JAA provides comprehensive academic advising services for new and currently enrolled undergraduate students including prospective student application coaching in all undergraduate majors and selected graduate programs across the University. Our organization is staffed by professional advisors, support staff, graduate assistants and student assistants.

The student assistant (SA) supports those efforts through administrative duties and works closely with the Administrative Assistant, Office Manager, and other SAs. Front desk staff will interact with all members of JAA, including professional staff, graduate assistants, and student teams. The SA position requires working with offices and individuals throughout the University.

Job Description

The student assistant:

• Works at the front desk of the JAA office (Summerfield Hall 315, Spahr Engineering Library 1310, 117 Stauffer-Flint) and oversees the reception area.
• Answers phone calls, responds to emails, and greets in-person visitors.
• Provides accurate information about our services and KU to students, parents, guests, faculty, and staff in a timely manner.
• Assists current students with scheduling academic advising appointments.
• Supports JAA through office organization, printing, copying, scanning, mail distribution, document creation, data entry, and other projects.
• Utilizes various technologies and software to accomplish job responsibilities.
• May be responsible for opening and/or closing the office.

Required Qualifications

1. Must be an undergraduate student that has completed at least two semesters at KU.
2. Must be enrolled at KU in at least 6 credit hours during the fall/spring.
3. During summer, the student assistant must: have been enrolled in at least 6 hours in the past spring semester, or be enrolled in at least 6 hours for the upcoming fall semester, or be enrolled in the summer session.
4. Must be in good academic standing with at least a 2.5 cumulative GPA or higher.
5. Excellent written communication skills as demonstrated by application materials.
6. Customer service experience as demonstrated by application materials.
7. Campus involvement through student organizations, experiential learning, or leadership positions as demonstrated by application materials.
8. Availability to work during the summer and academic school year, including Spring, Fall, & Winter Breaks (internships and study abroad can be exceptions during the academic year).

Preferred Qualifications

1. Demonstrated KU knowledge: academic, extracurricular, procedural.
2. Demonstrated experience using technology, including Microsoft Office suite (Outlook, Word, Excel, and Teams).
3. Excellent communication skills.
4. Ability to problem solve.
5. Ability to manage situations in a calm and professional manner.
6. Open to sharing experience as a KU student with students, parents, and guests.
7. Sensitivity to needs and concerns of students, parents, and guests.

Flexibility with schedule with advance notice to participate in COAAP initiatives and activities. Ability to work upper end of listed hours per week. Availability to work weekdays from 7:45am to 5:00pm, Monday through Friday. Availability to work through both summer and fall semester.