"Johnson Library User Services Associate- Weekday Shift"

Job Details

Job ID: 294715
Location: Marietta, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Department Information

This position is for a daytime shift at the Johnson Library on the Marietta campus. The typical schedule during Fall and Spring Semesters is Monday-Friday, 9:00am-6:00pm

Job Summary

Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures.

Responsibilities

KEY RESPONSIBILITIES:

1. Provides excellent customer service to KSU students, faculty, staff, and the broader community
2. Proactively engages and assists library users with discovering and accessing library content and shared resources
3. Determines customer need through thoughtful inquiry
4. Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units
5. Utilizes and troubleshoots software and hardware necessary for library functions such as KSU's integrated library system, Microsoft Office Suite, printers, and copiers, etc.
6. Opens and closes library facilities, may act as senior staff present during evenings and weekends
7. Assists with the development of KSU Library policies and procedures
8. Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels
9. Participates in a variety of library projects and initiatives, as assigned
10. Gathers and analyzes statistics and data on activities and provide reports as needed
11. Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members
12. Provides guidance, direction, and supervision of student assistants working on scheduled shifts

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience
Required Experience
Two (2) years of related customer service or office support experience.

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Previous experience in an academic library, public library, or media center

Proposed Salary

The salary range for this position is $17.42 to $21.63 per hour. Offers are based on relevant experience.

Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities

ABILITIES
Able to engage in learning opportunities to gain a broader knowledge of the services of the organization
Able to maintain confidentiality
Able to handle multiple tasks or projects at one time meeting assigned deadlines
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette