Lead, Digital Engagement & Enablement

Job Description

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 9 from $148k + 17% superannuation & leave loading
• Location: Kensington NSW (Hybrid Working Arrangements)

Why your role matters

The Lead, Digital Engagement & Enablement is a key leadership role within the Pro Vice-Chancellor, Student Success portfolio. The position is responsible for driving portfolio wide communications, engagement strategies, and digital enablement initiatives that strengthen student belonging, wellbeing, engagement, retention, and success.

This role provides strategic leadership in the development and delivery of innovative student engagement initiatives, with a particular focus on leveraging digital technologies and emerging artificial intelligence opportunities to enhance the student experience. Working across the portfolio, the Lead, Digital Engagement & Enablement will design, implement, and evaluate initiatives that support student success outcomes while fostering a cohesive and coordinated approach to student communications, engagement, and digital innovation.

The successful candidate will play a key role in identifying and responding to sector trends, and emerging digital AI driven opportunities to both improve efficiencies across the portfolio and improve service delivery to students at scale. Through strong leadership and collaboration, the role will ensure that student-focused strategies are aligned, effective, and responsive to the evolving needs of the university community.

Working closely with faculties, divisions, and student representative groups, the Lead will build strong partnerships and coordinate activities across the portfolio to maximise impact and support a consistent student experience. Reporting to the Director, Engagement & Student Success, this role leads a team comprising two direct reports and two indirect reports and is responsible for fostering a culture of innovation, collaboration, and continuous improvement.

Specific accountabilities include:

• Lead the design and development of engagement and communication initiatives to drive awareness and understanding of emerging factors impacting student health and resilience, developing communication and digital enablement strategies that enhance the student sense of community and campus life.
• Drive high quality, research informed, and accessible student health promotion and awareness campaigns aligned to relevant legislation and key strategies and policies, including the Student Mental Health Strategy, the Student Safety and Wellbeing Policy and the Support for Students Policy, establishing a systematic approach to capture impact for reporting.
• Develop a consistent, brand-aligned, approach to portfolio communication and engagement strategies, showcasing student impact stories and partner engagement with industry, community and government to harness advocacy and promotion of the student voice in portfolio initiatives.
• Establish key success metrics and a definitive approach to data collection and reporting, setting a baseline for comparative trend data to monitor the effectiveness of communication and engagement initiatives to inform continuous improvement in the activities, and integrity of programs.