"Learning and Development Training Specialist"

Job Details

Learning and Development Training Specialist
Department: Information Services
Appointment Type and Duration: Regular, Ongoing
Salary: $80,000 - $100,000 per year
Compensation Band: OS-OA08-Fiscal Year 2025-2026
FTE: 1.0
Application Review Begins: March 15, 2026; position open until filled
Special Instructions to Applicants:
To be considered for this position, applicants must submit a complete application which includes:
1) An online application;
2) A current resume that address how you meet the minimum and preferred qualifications.
We are interested in finding the best candidate for the position. We encourage you to apply, even if you don't think you meet every one of our preferred qualifications-use your application to let us know what is meaningful to you about the role and what transferable skills or other qualities you would bring.
Department Summary:
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide-ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management, and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.
Position Summary:
The Learning and Development Training Specialist facilitates information technology (IT) service adoption by providing technology training services to the University of Oregon community. Reporting to the Director of Technology Engagement and Enablement, the position requires an instructional design perspective to create engaging and accessible online and in-person tools and training, repeatable processes that show learning over time. In support of the leader's programs, this includes conducting needs assessments and evaluating training effectiveness.
Additional responsibilities include maintaining training records, coordinating training logistics, and ensuring compliance with accessibility standards and relevant regulations. The position requires strong presentation skills, cultural awareness, ability to understand and speak about complex technology topics, and ability to manage multiple projects.
The job duties may require occasional travel overnight to university events and/or facilities to deliver training and attend meetings. They must be able to lift and transport training equipment and move and rearrange classroom furniture.
Key responsibilities include but are not limited to:

• Provide technical expertise regarding training design, methods, and techniques to customers, both internal and external to IS. Coordinate planning and program development for technical training.
• Design, implement, and deliver training and tools to facilitate adoption of university services such as cloud storage best practices, effective use of collaboration and communications tools, AI enablement. Provide team building, problem solving, and group leadership.
• Conduct train-the-trainer courses for university trainers, supervisors, and managers as needed.
• Provide and develop guidelines and methods to assess and evaluate training needs.
• Consult university stakeholders to critically evaluate training needs.
• Consult with all levels of university leadership regarding individual, unit, or organizational problems and assist in identifying training-related solutions when appropriate, identifying specific outcomes of training.
• Develop or assist in the development of curriculum to achieve the UO IT goals and objectives.
• Monitor training plans and updates depending on changing training needs. -Assist management in developing monitoring mechanisms to determine effectiveness.
• Evaluate training provided by external parties to ensure it meets UO needs.

Driving Requirement: It is an essential requirement of this position to qualify for and maintain UO driver's certification eligibility, which includes maintaining an Oregon driver's license for employment in this position.
Position is in Eugene, Oregon and must be able to work onsite at the University of Oregon campus. The position is mainly on-site but has limited flexibility for hybrid work.
Minimum Requirements

• Minimum five years' experience designing and delivering educational content in professional environments; relevant academic credentials may be considered.

Professional Competencies

• Communicate and facilitate effectively, presenting and disseminating complex information verbally, in writing, and through diverse multimedia formats to varied audiences.
• Manage and prioritize complex, multi-faceted requests with strong organizational and project management skills.
• Inspire engagement in educational content, particularly in technology adoption contexts.
• Build and maintain strong stakeholder relationships by assessing needs and defining desired outcomes.
• Present information confidently to large groups in a dynamic manner, while actively listening and responding to audience questions.
• Quickly assimilate technology information to create and distribute training curriculum in a timely manner.
• Collaborate and communicate effectively with faculty, staff, and students from diverse backgrounds.
• Take initiative by identifying gaps or opportunities and acting proactively without prompting.
• Demonstrate meticulous attention to detail in all tasks.
• Maintain a safe, safety-conscious workplace environment.
• Foster a respectful workplace and model a positive, proactive attitude.
• Deliver exceptional customer service with professionalism and responsiveness.
• Develop and present training materials across multiple formats, including presentations, e-learning modules, and instructional aids.

Preferred Qualifications

• Experience applying adult instructional design principles and models, such as ADDIE.
• Experience in higher education with instructional design, including offering training within the field of Information Technology.
• Experience developing training materials in a wide array of media formats, including dynamic presentations, screencasts, written procedures, accessibility standards and policies regarding content creation.
• Experience working with learning management systems.
• Experience in basic project management.

FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background check.