"Library IT Officer"

About This Opportunity

Help deliver the technology that enables one of Australia’s leading university libraries to support its staff, students and the broader community. As a Library IT Officer, you’ll play a key role in maintaining and improving the digital services that power the UQ Library experience.

Working within the Workstation Support team, you’ll provide Tier 1–2 technical support across library systems, devices and services, while contributing to broader initiatives that support digital collections and service innovation.

We’re looking for someone with a collaborative, customer-centric approach who enjoys solving problems and working closely with others to deliver great outcomes.

Key Responsibilities Will Include:

• Provide Tier 1–2 IT support to Library staff and clients, troubleshooting hardware, software and system issues both in person and remotely.
• Contribute to strategic initiatives supporting access to and preservation of digital collections.
• Collaborate with Library and University teams to improve services, implement new technologies and enhance the digital experience for a range of audiences both within UQ and externally.

About You

• Relevant qualifications or equivalent experience in IT, computing or a related field.
• Strong communication and interpersonal skills, with the ability to work effectively with teams across the University.
• Experience supporting multiple operating systems, including Windows, macOS, Linux/Unix and mobile platforms.
• Customer-focused IT support experience, with the ability to remain calm and effective in fast-paced service environments.
• Strong problem-solving and organisational skills, with the ability to manage priorities and work both independently and collaboratively.
• Interest or experience in digital cultural collections and/or working with Aboriginal and Torres Strait Islander communities (highly regarded)

Full-time, Permanent with Base salary will be in the range $83,776.44 - $93,121.41 + 17% Superannuation (HEW Level 5). Based at our Renowned St Lucia Campus.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter (no more than 2 pages) summarising how your background aligns with the 'About You' section

Applications close Tuesday 31 March 2026, 11.00pm AEST (R-61005).