"Library Services Operations Manager (Evenings)"

Stanford Libraries is looking for an experienced staff supervisor and a creative, energetic, flexible, engaged, and organized individual for the Library Services Operations Manager (Evenings) role at the Cecil H. Green Library, Stanford’s largest library. The Libraries values are rooted in a commitment of mutual respect and the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives and collaborate with colleagues across the organization.

About Stanford Libraries:

Stanford Libraries is a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning, and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize that striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace, and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession, and the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford Libraries.

About the Access Services Department:

The Access Services Department’s work centers around library customer service experience and inventory management. The teams within Access Services include: Circulation & Course Reserves, Library Privileges & Visitor Experience, Stacks & Collection Maintenance, Resource Sharing & Digital Delivery, and Media & Microtext Center operations. With an eye on overall system-wide impacts, our department teams lead by example and stay closely coordinated with the branch libraries.

About This Position:

The Evening Operations Manager oversees frontline customer services at Green Library during evening hours, Sunday to Thursday.

Reporting to the Evening Reference Librarian, the Evening Operations Manager oversees the daily operations of the library’s service desks and supports key customer‑facing functions, including course reserves, interlibrary loan, visitor access, and reference assistance, plus back-office routines that support library operations.

The manager supervises a team of four full‑time library specialists who deliver high‑quality patron services (in-person, phone, email) and carry out tasks such as course reserves processing and media/periodicals management. The team handles core circulation activities—check‑in and checkout, holds processing, and general patron support—and leads inventory and collection maintenance projects during summer operations.

This role ensures the timely and accurate processing of materials for academic courses; develops and maintains documentation and workflows; and trains staff in all aspects of course reserves. The manager also networks with colleagues at other library branches who perform similar work, but especially regarding course reserves in order to promote consistent practices across the system. For periodicals management, the manager coordinates the workflow for proper processing, shelving newly received items and preparing items to be sent to the commercial bindery, ensuring appropriate selection, processing accuracy, and on‑time delivery.

The position also provides administrative and operational support for the department and serves as a backup Time Leave Administrator for timecard review and approval and managing staff scheduling across service points.

We seek an Evening Operations Manager who is an excellent communicator who leads by example. As a supervisor, the manager will align their team around shared goals, help define/refine expectations, hold the team accountable, foster collaboration and support workforce development activities of the department. Given the isolation of the evening team from daytime operations and activities, we rely on the manager to help us bridge the activities between shifts. This role is relied upon to build expertise across all basic library services and evening building operations and perform customer services with skill and care and communicate and enforce policies and procedures. We rely on this role to report facilities issues when they arise and help respond to difficult customer situations and emergencies.

Work Schedule:

Academic quarter: Sundays through Thursdays, 3:45 p.m. to 12:45 a.m. with a one-hour meal period.

Intersession hours (between quarters) and summers, we have some reduction in building hours; the schedule shifts to 12:45 p.m.- 9:45 p.m.
Overtime will be scheduled one weekend every quarter for Stanford’s exam week.

Core Duties*:

Public Interaction

• Apply public service skills to resolve circulation and privileges problems and promote patron satisfaction.
• Interact with management and colleagues within and outside the functional area and non-Library units such as Campus ID Card Office and Campus Department of Public Safety.
• Serve as service desk supervisor as needed to ensure service unit objectives are met
• Follow established guidelines and use sound judgment to identify and handle non-routine problems
• Monitor staff workflow to ensure that productivity levels are maintained and department goals are achieved.
• Work occasional alternate shifts to provide additional coverage as needed
• Ensure service meets or exceeds user expectations, help to develop solutions when user's need is not met.
• Solve informational and ready reference queries
• Instruct users in the use of the library catalog, databases, and other information resources

Supervision

• Hire, train, supervise, and evaluate staff in areas of circulation, course reserves, or library privileges.
• Ensure that unit priorities are achieved
• Delegate work, track projects, sees problems through to resolution.
• Oversee internal policy and procedures documentation, and lead training
• Suggest improvements to policies and procedures based on user feedback, experience, statistics, or staff observations
• Consult and collaborate with other library units on special projects or troubleshooting patron problems
• Set staff performance expectations and goals
• Track employee attendance, approve requests for leave, ensure adequate staffing levels, and review/approve timecards
• Provide premium pay hours as needed to Library Human Resources each pay period
• Consult with supervisor on employee relations matters and, when appropriate, as directed by supervisor, consult with Library Human Resources directly.
• Actively participate in library staff development opportunities and share information with direct reports
• May hire, train, and supervise student assistants.

Material processing

• Perform and supervise team course reserves processing in FOLIO, including creating course lists, adding instructors, and managing course-related inventory
• Process new reserve requests by collecting information from emails and submission forms
• Update reservation statuses, locations, and loan types for physical and electronic resources
• Create monitoring spreadsheets each quarter to track incoming requests and processing status
• Track staff progress on reserve processing and maintain workflow documentation
• Recall items for course reserves when needed and communicate with other library departments
• Manage end-of-term processes, including de-reserving items and updating permanent reserves
• Maintain accurate documentation in tracking spreadsheets and the ETA Sheet
• Process e-reserves including streaming videos and eBooks
• Handle bulk editing for check-in and check-out notes as required

Facilities and Financial

• Verify departmental purchasing card transactions
• Verify that allocated budgets for temporary, hourly, and student staff are met
• Verify invoices and purchases, and oversee billing tasks
• Participate in the financial policies and procedures concerning circulation billing
• Direct building opening, closing, and walk-through activities to ensure problems are addressed, and followed up by facilities, public safety, or library administration as appropriate

Computing Support

• Assist users and perform basic troubleshooting for library technology, such as photocopiers, printers, microfiche readers, etc.
• Use computer programs such as word processing, spreadsheets, Web browsers, and email
• Supervise the unit's Expert Partner or perform the duties of Expert Partner, providing first-level technical support for the unit
• Ensure department equipment and technology needs are met.

Project Focused Work

• Serve on library committees or groups as required or needed
• Oversee collection and review of unit statistics, analyzing for trends

* - Other duties may also be assigned

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS:

Education and Experience:

• Bachelor’s degree plus three or more years of experience in an academic library, or equivalent combination of education and relevant experience.

Minimum Knowledge, Skills, and Abilities:

• Experience working in an academic or large public library system
• Demonstrated supervisory experience in complex environments
• Proven experience in day-to-day oversight of a highly variable workplace
• Exhibit strong analytical skills
• Proven ability to apply sound judgment and seek constructive solutions to problems
• Knowledge of copyright best practices as needed for work in interlibrary services, course reserves, and digitization requests
• Skilled in dealing with financial systems and managing budgets for materials and personnel
• Background in managing projects with help from individuals and as part of a team
• Ability to take initiative, plan, and prioritize work, and meet deadlines
• High degree of comfort and the use of computers in a networked environment for word processing, spreadsheets, database management, financial systems, and communication
• Demonstrated ability to learn and synthesize new information quickly
• Possess strong communication skills in English

Other Relevant Knowledge, Skills, and Abilities May Include:

• Experience in managing a team.
• Familiarity with FOLIO Integrated Library System (ILS).
• Experience in creating training materials, providing training, and documenting procedures

Physical Requirements:

• Ability to push a cart weighing up to 65 lbs that requires an initial push force up to 70 lbs
• Ability to work in an environment that is dusty and or moldy
• Ability to lift books that are up to 10 pounds
• Ability to kneel and reach
• Must be able to stand for many hours

Working Conditions:

• May work in confined spaces and at heights of 4-10 feet; be exposed to dust and mold; work extended hours, evenings, and weekends.

Work Standards:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, https://adminguide.stanford.edu/

The expected pay range for this position is $37.84 to $46.06 per hour. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.