"LICENSED PRACTICAL NURSE (Ambulatory Care: Centralized Medication Refill )"

Posted: 17-Feb-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 274108

• Answer incoming calls and electronic messages related to medication refills.
• Verify patient identity and confirm prescription details.
• Document all refill requests and communications accurately in the electronic medical record (EMR/EHR).
• Utilize electronic protocol database to review and process routine refill requests following clinical protocols or standing orders
• Collaborate with providers when necessary and route requests requiring provider approval or consultation to appropriate clinical staff.
• Communicate prescription status to patients and pharmacies.
• Collaborate with providers, nursing staff, and pharmacy personnel to resolve discrepancies and support patient needs.
• Maintain knowledge of insurance regulations, medication formularies, and refill guidelines.
• Adhere to HIPAA and all privacy, confidentiality, and patient safety regulations.
• Provide professional, compassionate, and informative customer service to patients and families.
• Adapt communication style to meet the needs of patients from diverse personal, professional, cultural, and socioeconomic backgrounds.
• Use excellent listening skills to receive and interpret detailed information from patients
• Program Responsiveness: Support program needs, including but not limited to, mentoring/orienting new staff, adapting to shifts in technology, workflow, and organizational priorities as the unit evolves and grows.
• Meet or exceed established quality and productivity standards.
• Demonstrate knowledge of and appropriately use internal and external resources.
• Provide functional supervision to assistive personnel and collaborate with colleagues, other disciplines, and community resources to ensure continuity of care.
• Perform other related duties as assigned.
• All meetings related to this position will be conducted in person or, when remote participation is required, staff will be expected to be on camera and actively engaged.

Expectations

• Demonstrated critical thinking skills through use of the nursing process, excellent problem-solving skills, and demonstrates ability to set priorities Proven ability to set priorities and manage multiple tasks efficiently.
• Demonstrated customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals.
• Demonstrated accountability, dependability, and a strong record of attendance and punctuality.
• Adaptability and flexibility in response to changing clinic needs and patient situations.
• Demonstrated adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives.
• Proficiency with typing and electronic health record documentation.
• Willingness to adapt to different populations i.e.: pediatrics, adult medicine as patient demands. Orientation and training would be provided for new subspecialties within primary care based on expansion of division.

Required Qualifications

• Graduated from an approved school for practical nursing and a current licensure a Licensed Practical Nurse (LPN) in the State of Michigan is necessary.
• Minimum of one (1) year of nursing experience in the past five (5) years in healthcare, pharmacy, or call center setting.

Preferred Qualifications

• Familiarity with EMR systems. (EPIC).
• Minimum of one year of ambulatory care experience.
• Experience working with UMHS Policies.
• LPN experience within an ambulatory care setting (within the past five (5) years).
• Bilingual

Hours/Week: 40 Hours

Shift/Hours/Days: Day Shift; includes weekends and holidays.

Location: North Campus Administrative Complex (NCAC)

This program is primarily considered an on-site position, there may be opportunities to work in a hybrid capacity depending on organizational policies and the evolving needs of the Centralized Medication Refill Line.