"Technology Experience Specialist Associate"

A cover letter and resume are required. The cover letter must be the first page of your resume and should:

1. Specifically, outline the reasons for your interest in the position.
2. Outline your particular experience that directly relates to this position

• Provide outstanding customer service to faculty, staff, and students
• Troubleshoot, evaluate, and solve technology requests and incidents primarily on Mac and Windows devices
• Support requests by phone, chat, walk-in, and email
• Support and circulate our loan library consisting of audio-visual and computing equipment
• Modify and create support articles to maintain our internal knowledge base
• Serve as the primary point of contact for our four on-site locations on the University's Central Campus.
• Work closely with student staff to achieve optimal operations

• An associate's degree in a related field or equivalent combination of education, certification, and experience
• One or more years of customer service or technical support experience
• One or more years of experience in the usage and troubleshooting of computer environments

Schedule: Monday-Friday 8am-5pm

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

The salary range for the position is $37,000-44,800.