"Managed Care Payer/Operations Analyst"

Posted: 16-Jan-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 267243

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Managed Care Contracting and Operations (MCCO) Department is responsible for the negotiation, implementation, administration, and operations of managed care agreements on behalf of Michigan Medicine, UMH-Sparrow, and UMH-West with all payers. MCCO also is responsible for Pre-Service Single Case Agreements, which are patient specific most often involving Out of State Payers. The Managed Care Payer Analyst will report to the Manager, Managed Care Operations and will assist in supporting the department with the day-to-day operations of all payer contracts for all three health systems, which includes: Joint Operating Committee (JOC) Meetings with Payers, Payer Oversight Committee Meetings, oversight of MCCO departmental mailbox, etc. The Managed Care Payer Analyst plays a vital role in ensuring transparent, effective communications, problem resolution, and relationship oversight exists between the MCCO Department and Payers.

Responsibilities:

• Analyze and improve operational processes related to managed care for all three sites including Michigan Medicine, Sparrow Health System, and UMHWest.
• Collect, analyze, and interpret data related to managed care programs, including reimbursement rates, claims data, and provider performance metrics.
• Collect and maintain information related to payers and plan relations, including the Payer and Plan Grid, Payer Profiles and Report Cards
• Oversee the tracking, follow-up, and resolution of action items resulting from various payer meetings, including Joint Operating Committee (JOC) meetings, ensuring timely execution and alignment with organizational objectives.
• Provide strategic support to the Managed Care Contracting and Operations team by coordinating and contributing to internal initiatives, including the Revenue Cycle Forum, with a focus on integration and alignment across all three health systems.
• Partner with the Manager of Managed Care Operations and the Senior Director of Managed Care Contracting and Operations to plan, coordinate, and support Joint Operating Committee (JOC) meetings with payers across Michigan Medicine, UMH-Sparrow, and UMH-West, ensuring alignment with organizational priorities and contractual obligations.
• Engage in Payer Oversight Committee meetings to evaluate and address escalated payer issues submitted through the SBAR process, serving as a strategic review point for determining the appropriateness of advancing concerns to Joint Operating Committees (JOCs)Responsible for creation, dissemination, maintenance and tracking action items toward resolution of various payer meeting minutes, including but not limited to Joint Operating Committee meetings (JOCs).
• Create, distribute, maintain and track various payer meeting agendas, including but not limited to Joint Operating Committee meetings (JOCs).
• Responsible for tracking and following up on action items from various payer meetings, including but not limited to Joint Operating Committee meetings (JOCs), and reporting progress status.
• Assist and represent the Managed Care Contracting and Operations team with internal meetings, such as the Revenue Cycle Forum as it pertains to all three health systems.
• Liaison to all areas within Michigan Medicine relating to payer activity including key departments that directly interact with payers including Revenue Cycle, Care Management, Pharmacy, and the professional medical groups.
• Collaborate with the Manager, Managed Care Operations to ensure accurate and timely dissemination of payer-related information.
• Responsible for reviewing and responding to issues/concerns submitted from both internal and external constituents to the department shared email inbox in a timely manner.
• Create, coordinate, edit, and assist with PowerPoint presentations, Word documents, and Excel spreadsheets, as needed.
• Collaborate with the Manager, Managed Care Operations, to create and distribute periodic update reports for all functional/operational areas.
• Work in collaboration with team members within the MCCO Department.
• Other duties as needed and/or assigned

Required Qualifications:

• Bachelor's degree in healthcare administration, business, or related field is preferred. Equivalent work experience is acceptable.
• Minimum of four (4) years of experience working in the healthcare industry or managed care organizations.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and effectively.
• Strong interpersonal skills and ability to build and maintain relationships with diverse stakeholders both internal and external.
• Proficiency in Microsoft Office Suite, including but not limited to Microsoft Excel, PowerPoint, and Word.
• Detail-oriented with strong organizational, time management, and decision-making skills.
• Ability to work both independently and as part of a team environment in a hybrid environment.
• Ability to manage multi-faceted tasks in a fast-paced work environment while maintaining the level of detail critical to managed care operations

Preferred Qualifications:

• Prefer to have experience with EPIC Electronical Medical Records System
• Project management experience