Job Description
The Manager will work in a dynamic and international environment, in which the main mission is to empower leaders with the skills to thrive in a complex, fast changing world. The LKY School of Public Policy Executive Education consists of a highly trained, fast-moving, and client-oreinted team dedicated to marry innovative policy practices with the latest theories and approaches in public policy and administration to deliver top educational experiences to our clients. Annually, we train over 1,800 professionals in governments, business, and non-profit organisations from Singapore, Asia, and the rest of the world. The Manager is an outreach and programme delivery focused role, which would suit someone who not only have skills to develop programmes, manage stakeholders and deliver complex projects, but also the mindset for analysis, business judgment, and innovative thinking. S/he will assist in decision-making processes, programme content development, and in supporting Executive Education's plan for regional growth.
Main responsibilies include:
- Business and Strategy Development.
- Programme Development and Management.
- Client Management.
- Programme Administration.
Short Description
BUSINESS, PORTFOLIO AND MARKET DEVELOPMENT (60-70%)
- Design and execute business growth strategy for Executive Education under limited supervision.
- Develop sales strategies to enable sustainable market penetration in appointed portfolio e.g. Middle East, Africa, Central Asia, China, with a keen interest to learn new competitors and industry trends.
- Build good client relationship as as to achieve sustainable return rate.
- Good understanding of market demand in executive programme offerings (public policy, leadership, professional education).
- Able to design new executive programmes based on demand/ trends, innovate new learning products, design curriculum and test modules to suit executive programme offerings.
- Identify and onboard new partners into the EE network, and negotiate business terms and contracts, manage external partnerships for co-designed and co-delivered programmes.
- Be able to represent and articulate the LKY School's Executive Education value proposition at the executive level.
- Contribute to operational excellence in the day-to-day management of business development, including (but not limited to) forecasting, pipeline development, customer relations using CRM and other tools.
- Motivate internal stakeholders (EE, LKY School, NUS) to support growth of region, and successfully deliver organisational and customer goals.
PROGRAMME MANAGEMENT AND OPERATIONS (up to 35%)
- Programme administration (delivering new and current programmes in-house or overseas (as required).
- Develop team standards for gathering and documenting business requirements and processes.
- Develop, communicate and drive project schedule commitments.
- Facilitate change management decisions and adjust assignments and expectations accordingly.
- Drive initiatives or goals (e.g. continuous improvement) as needed.
ADMINISTRATION (up to 5%)
- Facilitate team's quality management undertakings and other internal duties as assigned.
- Coach staff and share best practices to the team as needed.
Qualifications
- More than 5 years of working experience
- Degree/Post-graduate degree in Business, Education, Social Sciences or Public Policy
- Proven experience in either business development, client development, business strategy, curriculum development or corporate development in a business, consulting or executive education environment.
- Overall understanding and interest in public policy challenges and in the professional skills necessary to excel in today's complex and fast-changing world.
Desired Qualifications:
- Demonstrated knowledge of and/or professional experience working with organisations, stakeholders, or markets in one or more of the following regions: South Asia, Northeast Asia, Central Asia, Europe, the Middle East, and Africa. Proficiency in relevant foreign languages will be an advantage.
- Experience in writing proposals, working or collaborating with governments, donor organisations, educational institutions and private sector.
- Strong communication (verbal and written), teamwork, facilitation and public speaking skills.
- Sound information technology skills including knowledge of Microsoft Office and Adobe Photoshop.
- Experience in Salesforce CRM, L3AP, online conferencing, collaborative tools, video editing is a plus.
- Skills in database management, or ability to learn these skills quickly and effectively.
- Excellent team player, motivated, takes initiatives and willing to work longer than office hours when needed.
- Creative problem solver and product innovator with strong analytical skills and attention to detail.
- Ability to work independently, intellectually curious and an avid networker.
- Business focused, entrepreneurial, growth-oriented and results driven mentality.
- Experience and comfort level working with senior management and heads of departments.
- Highly motivated, possess positive attitude, flexible and have excellent organisational skills.
- A strong desire to win and learn by continually honing personal and professional skills.
- Able to work across multi-functions/ multi-individuals/ multi-cultural situations to achieve desired results.
- Willingness to travel as this role would require occasional travel overseas.
More Information
Location: Bukit Timah Campus
Organization: Lee Kuan Yew School of Public Policy
Department : Executive Education
Job requisition ID : 34043