"Manager, Computer Resource Consulting (CRC)"

About you:

• Proven leader with a passion for guiding teams and fostering strong workplace relationships.
• Keen focus on elevating the client experience as a cornerstone of organizational success.
• Skilled in IT Service Management, strategic planning, and driving continuous improvement in complex environments to enhance service delivery and client satisfaction.
• Technologically savvy and known for making tech accessible—often the go-to for decoding trends.
• Financially astute, with experience managing budgets and tracking profit and loss to ensure fiscal health.
• Committed to impactful leadership and aspiring to senior roles like Director or CIO.

About CRC:

Computer Resource Consulting (CRC) is an integral team within Stanford University IT, dedicated to providing endpoint field support and event services. We collaborate with other University IT groups, including Networking and Information Security, to improve the client experience.

Our business model focuses on cost recovery through billing for IT services provided to departments and schools under service agreements. We operate like a business, accountable to our bottom line and committed to delivering daily value to the University.

Our technicians are independent thinkers with strong technical and interpersonal skills. They’re mobile, resourceful, and thrive in a fast-paced, client-facing environment. CRC celebrated its 25th anniversary in 2022 and continues to evolve while staying true to our core values: exceptional client service and technical excellence.

What You’ll Do as a CRC Manager

• Serve as a client advocate, ensuring exceptional user experiences on every engagement.
• Manage finances, ensure accurate billing, and maintain a positive P&L performance. Take action to stay fiscally sound.
• Lead a team of technicians who support diverse services and projects across campuses.
• Mentor and develop team members while collaborating across CRC, University IT, and client organizations.
• Design and launch new services to meet emerging University needs.
• Contribute to CRC’s strategic direction, aligning team goals with broader University priorities.

Key Responsibilities

• Lead CRC team operations, including staffing, service delivery, and client satisfaction.
• Drive strategic planning, service innovation, and cross-functional collaboration across CRC, UIT, and University departments.
• Serve as a primary client liaison, advising on technology strategy and managing contracts and relationships.
• Oversee financial management, ensuring responsible budgeting and identifying new service opportunities.

Qualifications

• Proven leadership in client-focused IT environments with 5+ years of experience in staff and service management.
• Strong communication and interpersonal skills across technical and non-technical audiences.
• Demonstrated ability to hire, coach, and manage performance in diverse, distributed teams.
• Skilled in strategic decision-making, issue resolution, and prioritizing under pressure.
• Knowledge of IT support best practices, compliance standards, and financial management.
• Bachelor's degree and five years of relevant work experience, or a combination of education and relevant experience.
• Have worked in or have exposure to a cost-recovery environment.

Requisition #: 107515

The expected pay range for this position is $155,000 to $210,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford?

Stanford University is a global leader in innovation and impact. Our 17,000 staff members support a mission that transforms lives and shapes the future. Here’s what makes Stanford special:

• Growth Opportunities: Career development programs, tuition reimbursement, and access to world-class lectures and events.
• Supportive Culture: Generous retirement plans, paid time off, and family care resources.
• Wellness Focus: Top-tier fitness facilities, health classes, and comprehensive healthcare benefits.
• Inspiration & Fun: Explore campus art, trails, and museums.