MANAGER, GSDM IT CLIENT SERVICES, GSDM Office of Information Technology

MANAGER, GSDM IT CLIENT SERVICES, GSDM Office of Information Technology

Category
Boston University Medical Campus --> Professional
Job Location
Boston, MA, United States
Tracking Code
2650062846036
Posted Date
3/9/2026
Salary Grade
Grade 50
Expected Hiring Range Minimum
$100,275.00
Expected Hiring Range Maximum
$140,425.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type
Full-Time/Regular

This position manages the GSDM Client Services team, including recruiting and selection as well as on-going training and performance management initiatives for staff members. Provides leadership for the team including directing work, serving as an expert level technical and hierarchical escalation point, assigning tickets, resourcing staff on projects, and monitoring and evaluating team performance.

Primary technologies used in meeting the responsibilities include but not limited to- Microsoft Active Directory, Windows Server, Citrix, Powershell, Windows 10/11, and Microsoft SQL Server. They will require a functioning knowledge of- VSphere, Networking, HIPAA Security, Learning Management Systems such as Blackboard.

Required Skills

• Bachelor's Degree and 3-5 years' experience in the following managerial and leadership skills:
• Team development
• Team management
• Client relationship management
• Cross team communication working across an organization
• Ticket management
• Recruiting/hiring
• Resolving disciplinary issues
• Conflict resolution

Key technical skills:

• Windows 10,11 and Windows Server 2019
• Enterprise ticketing management such as ServiceNow
• Windows scripting such as Powershell
• Desktop management software such as KACE
• Microsoft Active Directory

A working knowledge of the following: vSphere, Networking, HIPAA Security, Learning Management Systems such as Blackboard, Microsoft SQL, Citrix, Project Management

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.