"Manager Transaction Review and Compliance"

Overview

Reporting to the Director of Accounts Payable and Payment Services, this position will direct and manage the day-to-day activities for the Transaction Review and Compliance Team. This position will ensure that the team meets service level targets for turnaround times, accuracy, and reliability. This position is a key resource with broad knowledge of financial compliance, internal controls, expense management and will act as a liaison and point of escalation between departments and various central University administrative offices. Furthermore, this position will act as a key stakeholder and subject matter expert for projects involving the implementation or upgrade of financial systems and platforms, ensuring departmental requirements are met and integrated seamlessly into team workflows. The position will be responsible for designing and implementing quality improvements as needed, for seeking out opportunities to exceed customer service expectations by introducing quality checks, workflow efficiencies, and trouble-shooting trends in escalations and vulnerabilities. This position will also participate in the development of reports, policy and procedures. This position is responsible for identifying and managing reconciliations and/or verification activities in strengthening QA activities and internal controls to promote policy adherence and best practices. 

*This is a two year fixed duration position.

Essential Duties

1. Accountable for effectively working with university business offices. Set performance expectations, manage results and adjust as necessary. Effectively manage the inventory of transactions awaiting review to ensure timely payments can be made.
2. Responsible for managing the process for documenting, analyzing and reporting incidents of noncompliance.
3. Responsible for creating and managing a formalized process for follow up inspections to ensure timely correction of noncompliance.
4. Responsible for developing new or to enhance existing controls and quality monitoring to ensure high quality work is performed and to mitigate risks.
5. Manage departments' escalations and resolutions with appropriate departments such as the Controller’s office.
6. Resolve service quality issues. Design and implement quality service improvements as needed.
7. Participate in development of policies and procedures and in the development of new reports.
8. Identifies and manages reconciliations and/or verification activities in strengthening QA activities and internal controls to promote policy adherence and best practices.
9. Looks for opportunities to exceed customer service expectations by introducing quality checks, workflow efficiencies, and trouble-shooting trends in escalations and vulnerabilities.  10. Manage escalation items that requires specialized expertise, research, and involvement from outside functions. Works with Policy & Training Manager to identify and support training needs. 
10. Partner with cross-functional teams on the design, testing, and implementation of new financial systems or enhancements to existing platforms.
11. Lead the team through system upgrades and implementations, including developing training materials, updating procedures, and ensuring a smooth transition.
12. Serve as a subject matter expert for system-related projects, representing the team's needs and translating business requirements into technical specifications
13. Perform other duties as assigned

*Additional Principal Responsibilities Listed Below are Generic in Nature

Required Skills and Abilities

1. Experience managing staff.
2. Experience using Excel formulas, filtering, graphs, charts, v-lookups, and pivot tables.
3. Excellent written and verbal communication skills.

Preferred Skills and Abilities

1. Experience with an expense management system such as Concur, Workday, or Oracle.
2. Experience with expense management processes and process improvement.
3. Experience developing policy and procedures.
4. Experience auditing financial data.
5. Exceptional analytical and problem-solving skills.
6. Demonstrated experience with the implementation or major upgrade of an expense management system (e.g., Concur, Workday, Oracle).
7. Experience in requirements gathering, and user acceptance testing (UAT) for financial systems.
8. Proven experience related to technology initiatives or system enhancements.

Principal Responsibilities

1. Supervises the accounts payable operations. Responsible for ensuring services meet service level targets for speed, accuracy, reliability, client satisfaction and other specific performance metrics.  2. Manages a team of staff who provide accounting, analytical and transactional services to clients. Hires, manages, monitors, trains and develops staff in the preparation, reporting and processing of financial and or administrative activities. Responsible for staff productivity, performance management, workforce engagement and talent development.  3. Accountable for effectively working with clients and departments to meet Partnership Agreement (Service Level) Expectations. Collects, analyzes, and reviews Partnership Agreement performance metrics internally with the team. Sets performance expectations, manages results and makes adjustments as necessary.  4. Serves as primary resource and escalation point for all, including understanding and applying related business policies and procedures. Manage escalations and resolutions with appropriate departments.  5. Resolve service quality issues and works with management to design and implement service quality improvements.  6. Monitors client accounts, consulting with client to manage program support. Designs, develops, produces, and analyzes account activity reports.  7. Reviews and analyzes client account activity and interface with other departments as needed. Participates in long-range planning and development of policies, procedures, and new reports.  8. May perform other duties as assigned.

Required Education and Experience

Bachelor’s Degree in a related field and a minimum of three years of related work experience in a higher education or business environment or an equivalent combination of education and experience.