"Media Systems Analyst (Technology Support Services)"

Media Systems Analyst (Technology Support Services)

Riverside Community College District

Department: Technology Support Svs (R)
Position Type: Support Staff (Classified / Confidential)
College/Campus: District
Physical location of the position: Riverside
Employment Type: Full-Time
Position Length: 12-month
Salary Range: Grade O
Salary Amount: $7,338 - $8,936
Salary Type: Monthly

BASIC FUNCTION:

Provides technical and analytical support to the District's technology support services operations including, but not limited to, streaming media, video conferencing, digital signage, surveillance equipment, audiovisual (AV) programming, and systems engineering design; provides hardware and software support for AV systems; and troubleshoots and repairs AV equipment.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS

This classification in the Media series is responsible for independently performing professional duties in support of District's multiple technology systems, services, and associated hardware and software. Employees at this level are required to have broad based knowledge of multiple technology areas, and frequently use tact, discretion and independent judgment and initiative in the performance of their work. Employees receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the department.

EDUCATION AND EXPERIENCE:

A bachelor's degree with coursework in information technology, computer science, or a closely related field and (2) years of experience in media, digital media production/distribution, and multimedia operations; or an equivalent combination of education, training, and/or experience.

KNOWLEDGE OF:

1. Operations and services of a technology support services department including assessment of media and surveillance technology solutions needed to provide optimal support.
2. Principles, methods, and techniques in the design and operation of hardware, software, and platforms used to deliver streaming media services.
3. Methods and techniques of diagnosing a wide range of hardware and software issues, including the use and application of diverse diagnostic tools.
4. Methods and techniques of designing, installing, and maintaining systems hardware and software for delivery of multimedia and surveillance options.
5. Principles and practices of converting analog content to digital format for electronic delivery.
6. Operational characteristics of hardware and software used in classrooms and departments.
7. Operational characteristics of a wide range of AV and surveillance equipment and components.
8. Multiple programming languages used in technology programs.
9. Principles and practices of technology system security.
10. Server based operating systems and desktop software applications including system standards and protocols.
11. Project planning, prioritizing, and scheduling techniques.

ABILITY TO:

1. Provide professional support to technology systems, hardware, and software, including those used in streaming media, and converting analog content to digital format.
2. Analyze complex user problems, evaluate alternatives, and devise efficient, cost-effective, userfriendly solutions.

LICENSES/CERTIFICATIONS:

A valid driver's license and proof of insurability may be required to drive a District or personal vehicle.

EXAMPLES OF TYPICAL JOB FUNCTIONS:

1. Performs specialized duties in all aspects of streaming media for the District, including editing and converting analog video/audio content to digital format for electronic delivery; coordinates and provides technical support to on-demand and live streaming events; etc.

Work Hours/Work Days: Monday - Friday: 9:00 am - 6:00 pm
Effective Employment Date: Anticipated Start Date: October 2025
Application Deadline: Open Until Filled
Required Applicant Documents: Resume or Curriculum Vitae, Cover Letter
Optional: Letter of Recommendation 1,2,3, Other Transcript, Other Document

To apply, please visit: https://apptrkr.com/6518706