"Media Technician"

Job Description

DESCRIPTION

Under the direction of an assigned supervisor, provide helpdesk support and assistance to administrators, faculty, staff, and students. Organize and manage a working inventory of equipment or devices for supply distribution. Receive and schedule equipment requests. Oversee and perform the ordering, scheduling, receiving, circulation, and return of media and equipment. Perform clerical duties, including statistical data entry, filing, copying, maintaining records, and data entry. Hire, train, schedule, and oversee student workers.

REPRESENTATIVE DUTIES

E = indicates essential duties of the position

• Utilize helpdesk software to log, track, and manage service requests to ensure timely resolution of reported issues. (E)
• Maintain numerical and alphabetical records, file materials, and update information as needed. (E)
• Operate a variety of standard office equipment, including personal computers, copiers, audiovisual and other office equipment. (E)
• Organize and maintain equipment for checkout. Identify equipment that is not functioning properly, troubleshoot fundamental issues when possible, and submit service requests for repairs or replacements. Communicate with vendors or internal teams to ensure timely resolution of issues and minimize disruptions. (E)
• Schedule and reserve rooms on an electronic calendar. (E)
• Coordinate the circulation of media and equipment by overseeing check-in and check-out processes, tracking usage, ensuring timely returns, and maintaining accurate records. Guides students and staff on proper usage and care of equipment. Assist in enforcing policies related to media and equipment loans and address issues related to lost, damaged, or overdue items. (E)
• Monitor supply inventories and submit orders when needed. (E)
• Perform routine clerical duties in support of the helpdesk, including processing, preparing, and screening reports, forms, and other documents for accuracy and completeness; copying, typing, and proofreading completed documents; answering telephones and providing routine, factual information to office visitors and callers; opening, screening and routing mail. (E)
• Assist students, faculty, and staff with accessing online resources. (E)
• Hire, train, and provide work direction to student assistants. Schedule work hours, oversee tasks, and explain and maintain lab policies, procedures, and requirements. (E)
• Track, review, and acknowledge student assistant timesheets in accordance with established procedures. Ensure the effective use of allocated student assistants and maintain an adequate student assistant employment pool.
• Compile, list, and summarize information; prepare routine or recurring reports according to established procedures; prepare and maintain statistical records. (E)
• Interact with students, staff, and the public. (E)
• Perform related duties as assigned. (E)

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE: Any combination equivalent to: graduation from high school and two years of experience in office procedures and instructional multimedia equipment.

OTHER INFORMATION

KNOWLEDGE OF:

• Modern office practices and procedures
• Record-keeping techniques.
• Telephone techniques and etiquette.
• Oral and written communication skills
• Word and data processing
• Operation of visual projection, DVD and Blu-ray devices
• Preventative maintenance of various instructional media equipment and printers
• Interpersonal skills using tact, patience, and courtesy
• Principles of training and providing work direction
• Basic research methods
• Correct English usage, grammar, spelling, punctuation and vocabulary
• Operation of a computer terminal and microcomputer

ABILITY TO:

• Perform clerical duties such as filing, duplications and answering telephones.
• Perform responsible technical duties
• Add, subtract, multiply, and divide quickly and accurately
• Maintain routine records and prepare reports.
• Learn department and programs objectives and goals.
• Understand and follow oral and written directions.
• Provide work direction and guidance to student workers.
• Read, interpret, apply, and explain rules, regulations, policies, and procedures
• Meet schedules and time lines
• Establish and maintain cooperative and effective working relationships with others
• Plan and organize work
• Communicate effectively both orally and in writing
• Type 50 words net per minute from clear copy
• Understand and follow oral and written directions
• Operate a variety of office equipment such as computer, copier, fax machine, and others as assigned
• Lift and carry up to 25 lbs.

LICENSES AND OTHER REQUIREMENTS:
May require a valid California drivers license.

WORKING CONDITIONS:

• Long periods of standing and sitting.
• Move from one work area to another.
• Interaction with students, staff and the public

APPLICATION PROCESS - PLEASE READ

SUPPLEMENTAL INFORMATIONIt is the responsibility of each applicant to have all the requested documents submitted through NEOGOV by the deadline date in order to continue in the application process for this position.

Each recruitment is conducted independently from others; therefore, interested parties need to submit separate complete application packages for each position they apply for.

It is important the applicants submit ALL documents requested for the application package to be deemed complete and given consideration.

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