Media Technician II

Reporting to the Manager of Digital Media Services, this position is responsible for delivering audiovisual technology support for University events, conferencing events, and special events, along with support for video conferencing services. This position also works on video projects as needed, which may require recording of live events, and reformatting and encoding a variety of video sources to make available for streaming or archival purposes. The work schedule is 37.5 hours per week and includes some nights and weekends. The position participates within the Digital Media Services team environment, possesses an understanding of established procedures, and can apply skills and knowledge in multiple functions.

Essential Functions

Events Support

• Set up, test, and operate A/V equipment in accordance with the acoustics of the room and select, place, and adjust microphones for University events.
• Mixing, regulating, and coordinating sound inputs.
• Perform proper recording techniques to ensure quality recordings.
• Instruct faculty, staff, and students in the operations of A/V equipment, including LCD projectors, document cameras, DVD/Blu-Ray players, flat-screen monitors, mixers, microphones, laptops, and computers.
• Operate controls to maintain correct sound levels for events.
• Provide information to principal users regarding policies and procedures for all media services.
• Perform video conferencing and teleconferencing services.

Classroom Support

• Provide customer service and technical assistance to patrons using the University classroom equipment over the phone and on-site.
• Perform basic repairs and log problems in the ticketing system.
• Provides backup support for all units within the IT Customer Services department.

Team Member/Other Duties as Assigned

• Participates as a member of the department's team structure and performs other duties as assigned.

Troubleshooting

• Take on high-level troubleshooting presented by Digital Media Technician II employees.
• Escalate troubleshooting issues to the Manager and vendors.

Equipment Maintenance

• Maintain equipment on a routine basis.
• Perform periodic inventories as needed.
• Maintains an inventory of event equipment, software, and materials.
• Maintains an aging schedule for equipment rotation.

Onboarding

• Help train Digital Media Technicians with the guidance of the Digital Media Services Manager.

Event Scheduling

• Help train the DMS team on Momentus.
• Attend weekly meetings with Momentus leadership.
• Help keep the team on track with billing and invoices related to events.

Meetings

• Occasionally, lead team meetings.
• Meetings will cover event scheduling, training, and planning.

Knowledge, Skills, and Abilities

• Strong verbal and interpersonal communication skills.
• Must be able to communicate with diplomacy, tact, and judgment, both in person and on the telephone.
• Basic math skills. Experience with Excel preferred.
• Must be able to analyze, troubleshoot, organize work, set priorities, and develop possible solutions for problems.
• Ability to prioritize work requests and be able to concentrate and not be distracted while performing tasks.
• Good organizational skills, punctuality, and dependability.
• Must be able to interact with all members of the University community
• Must be able to perform well under pressure and be able to change behavior concerning others' actions

Required Qualifications

• High school diploma or GED.
• Bachelor's degree or equivalent combination of education and experience in producing digital media and technology preferred.
• Prior experience working with audiovisual, video, and computer equipment.
• Prior customer service experience.
• 3-5 years of experience with audiovisual, video, and computer equipment, preferably in a college or university environment.

Preferred Qualifications

• Bachelor's Degree or equivalent combination of education and experience in digital media and/or technology preferred.
• Experience as a Digital Media Technician II.

Working Environment

• The work environment is a university with cyclical periods of increased workloads, with the possibility of moderate to high stress levels.
• The department is highly automated with attention paid to ergonomics and safety.
• The unit is one of several working collaboratively and cooperatively in a team-based organization.
• The position may require working irregular hours, including both weekends and evenings.
• The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices.

Physical Activities

• Ability to sit in front of a computer for an extended period of time.
• Stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; teach with hands and arms; climb stairs; balance; stoop, kneel, crouch, and crawl under desks/tables to troubleshoot cables and network connections; talk or hear; walk up flights of stairs.
• The employee must occasionally lift and/or move up to 50 pounds.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

Salary Grade Number:

The salary grade for the position is 7.

Hourly Range:

The hourly range for the position is $24.53 - $28.62.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass.