"Medical Office Associate - Front Desk - Quincy (4961)"

The occupant of this position provides full-time reception coverage, and switchboard coverage as necessary, and performs duties which enable day to day operations.

Patient Services 85%

• A. Perform reception duties, including greeting and checking in patients. Assemble forms for patients. Accurately enter and update demographic and insurance information, schedule appointments. Collection of insurance co-pays/balances on accounts.
• B. Make sure all batches are complete and in open status on late night.
• C. Send tasks with concise and accurate wording. Ensure follow up is completed.
• D. Responsible for notifying patients by phone and/or written correspondence of clinic schedule changes.
• E. Coordinate translators/language interpreters for special needs patients.
• F. Maintains appointment status by entering no show and canceled appointments into Centricity Business. Forwards notification to nurse and/or medical assistant of appointment status and possible chronic abuse related to termination policy
• G. Other duties as assigned.

Billing and Collections 15%

• A. Responsible for the collection of copayments and payments at time of service. Accepts payments on account and prepayments, posting directly in scheduling system.
• B. Responsible for daily reconciliation of cash box/credit card machine. Reviews daily log sheet for accuracy. Completes balancing and exiting batches in Centricity Business for daily reconciliation and deposit.
• C. Responsible for visit insurance including accident/workers compensation related services.
• D. Obtains all necessary information including insurance carrier, address, telephone number, claim number, and insurance adjuster. Completes appropriate forms and obtains patient signature & enters all information with patient scheduling system.

Credentials to be Verified by Placement Officer

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below:
   1. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
   2. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
   3. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

Knowledge, Skills & Abilities (KSAs)

1. Working knowledge of medical terminology.
2. Knowledge of computers and data entry.
3. Skill in reading, comprehending, and following complex instructions.
4. Organization skills, including time management and workflow.
5. Oral and written communication skills.
6. Ability to interact with and assist patients and their families.
7. Ability to adapt and work under pressure and amid interruptions.
8. Ability to work with people from a variety of cultural economic, and educational backgrounds.
9. Ability to use a medical dictionary.
10. Ability to keep patient information confidential.
11. Ability to perform routine keyboarding accurately.
12. Ability to establish priorities and function independently.
13. Ability to lift 15 pounds of medical records.
14. Ability to perform simple calculations (such as adding, subtracting, and totaling).
15. Ability to function as a part of a team.

Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.