"Medical Office Specialist-Quincy (4962)"

This position functions as the key administrative support in clinic who will maintain patient clinical administration information. This position will help to ensure patient data is accurate and up to date; coordinates with clinical teams to provide non-clinical assistance with stocking and rooming patients; is responsible for ensuring accurate registration for efficient referral processes; answers and routes phone calls appropriately; assist directing clinical patient questions and complaints to appropriate clinical teams.

60% Patient Administration in Clinic

• Trained and knowledgeable of scheduling application.
• Serve as patient administration lead inside clinical areas.
• Assists with answering, screening and routing patient clinical calls to appropriate clinical team members.
• Serves as the liaison between clinical teams and front desk reception to coordinate clinical administration and tasks.
• Organizes the clinical area medical documentation via fax/Biscom and ensures are properly routed to appropriate clinical teams or medical records for scanning.
• Organizes letters and scripts requested by patients from providers and ensures proper placement for patient pick-up.
• Initiates and organizes new patient forms, medication lists and other documents prior to appointments for clinical teams.
• Knowledgeable of daily provider schedules and can identify errors in order to quickly inform schedule teams.
• Assist with scheduling follow up appointments for patients.
• Assist in scanning appropriate documents to patient charts.
• Tasking providers and care teams with patient questions and needs.

40% Non-Clinical Patient Care

• Trained and knowledgeable of electronic health record (EHR) for view access.
• Obtains neglected or erroneous demographic information in order for referrals and authorizations to occur efficiently for clinical teams.
• Obtain any signatures from patients in exam rooms that are needed.
• Assist patients sign up for patient portal to increase access of communication with clinic.
• Assist with printing patient chart summaries, when needed.
• Assist clinical teams to turn over exam rooms and inventory stock.
• Provide non-clinical assistance rooming patients.
• Assist with release of medical records as needed to facilitate patient care.
• Coordinate in-office consults with Integrated Care Professionals and Care Coordination as needed and directed by the clinic staff.

About Southern Illinois University - School of Medicine: SIU School of Medicine was established in 1970 with a mission to educate physicians for central and southern Illinois. We are a medical school with four areas of excellence: medical education, patient care, research and community service. SIU School of Medicine provides education to undergraduate medical students, medical and surgical residents, fellows, and physician assistant students. Our clinical practice, SIU Medicine, includes a team of more than 250 health care professionals including university physicians and faculty members who are collectively dedicated to providing excellent medical care, advancement of care through research, and training the next generation of physicians. As the premier provider of health care services, SIU Medicine offers both primary care and specialized treatment services including preventative and diagnostic. SIU works in partnership with hospitals and clinics throughout central and southern Illinois to meet the health care needs of our communities.