Member Experience Specialist II, Branches

Q: What are the required qualifications for Member Experience Specialist II?

Required : High school diploma or equivalent; minimum 3 years experience ; excellent communication skills , patience , and leadership skills to resolve complex member issues; full knowledge of products/services and ability to cross-sell . Preferred: 1+ years in financial services , cash handling , credit card transactions , balancing. See higher ed career advice for resume tips.

Q: What is the salary and employment type?

Pay range : $24.28 - $32.90 (Pay Grade 5). Full-Time , Non-Exempt , On-site schedule. No visa sponsorship available. Explore administration jobs for similar roles.

Q: Is visa sponsorship available?

No visa sponsorship available for this position. Check higher ed jobs for roles with sponsorship options.

Q: How to apply and what is the deadline?

Apply before expiration date : February 17, 2026. Review full job description and submit via standard Credit Union process. Job Number : 25370. Tailor resume to highlight financial services experience and skills. Use free resume template .

Member Experience Specialist II, Branches

Job Number: 25370

Functional Area: Credit Union

Department: Credit Union

School Area: Credit Union

Pay Range: $24.28 - $32.90

Employment Type: Full-Time

Employment Category: Non-Exempt

Visa Sponsorship Available: No

Schedule: On-site

Pay Grade: 5

Posting Description

MEMBER EXPERIENCE SPECIALIST II, BRANCHES, Credit Union, is a first point of member contact for branch, online or Contact Center and offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence.

The full job description is available here: https://www.dropbox.com/scl/fi/42hhtzuzqutrz8bdnob0v/Member-Experience-Specialist-II-dtd-11-2024.docx?rlkey=n6pc6y9c0er9y3trj1bt0vozw&st=b197tom9&dl=0

Job Requirements

REQUIRED: High school diploma or equivalent certificate of education; a minimum of three years of experience; great communication skills and patience and leadership skills to resolve complicated member issues; and be fully versed in all our products and services and able to effectively cross-sell.

PREFERRED: One or more years of experience with financial services, cash handling, credit card transactions, and balancing.

Frequently Asked Questions

🎓What are the required qualifications for Member Experience Specialist II?

Required: High school diploma or equivalent; minimum 3 years experience; excellent communication skills, patience, and leadership skills to resolve complex member issues; full knowledge of products/services and ability to cross-sell.

Preferred: 1+ years in financial services, cash handling, credit card transactions, balancing.

See higher ed career advice for resume tips.

💰What is the salary and employment type?

Pay range: $24.28 - $32.90 (Pay Grade 5). Full-Time, Non-Exempt, On-site schedule.

No visa sponsorship available.

Explore administration jobs for similar roles.

📞What are the main responsibilities?

Serve as first point of contact for members in branches, online, or Contact Center. Provide information, assistance, and solutions for financial needs via email, phone, or correspondence. Resolve complicated issues and cross-sell products/services.

Full details in job description doc.

🌍Is visa sponsorship available?

No visa sponsorship available for this position.

Check higher ed jobs for roles with sponsorship options.

📅How to apply and what is the deadline?

Apply before expiration date: February 17, 2026. Review full job description and submit via standard Credit Union process.

Job Number: 25370. Tailor resume to highlight financial services experience and skills. Use free resume template.

Member Experience Specialist II, Branches

MIT - Massachusetts Institute of Technology