Member Experience Team Leader

MEMBER EXPERIENCE TEAM LEADER, Credit Union, will be a first point of member contact for branch staff, as well as a point of escalation for complex member/account-related issues; help diagnose complex member account-related issues and provide support to the Member Relations Representatives and Member Experience Specialists; provide member information, assistance, and solutions addressing the financial needs of members via email, phone, or written correspondence and train Member Relations Representatives and Specialists to do the same; and lead efforts to teach and effectively cross-sell product offerings of the MIT Federal Credit Union.

The full job description is available, here

REQUIRED: Five or more years of experience in the financial industry; member/customer service experience; High school diploma or equivalent; excellent communication skills, patience, and leadership skills to resolve complex member issues for members and those assigned to the team or branch. PREFERRED: Be well-versed in all Credit Union products and services and able to effectively train those on the team or in the branch.