Membership Manager

Job Description

SUMMARY:

Reporting to the Audience and Marketing Director, the Membership Manager manages day-to-day membership operations for NJ PBS, including membership acquisition, renewal campaigns, donor stewardship, and database management. The Membership Manager works to grow and retain NJ PBS's member base as a core revenue and community engagement function.

NOTE: Hiring is contingent upon the execution of the contract between the State of New Jersey and Montclair State University.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serve as the lead champion to grow NJ PBS’s membership program, bringing innovative ideas, excitement, and a focus on sustaining members to the operation.
• Execute day-to-day membership operations, including processing gifts, renewals, and acknowledgments.
• Develop an executive sustainer (recurring giving) conversion and retention strategies.
• Manage the membership database (CRM) and ensure data accuracy.
• Coordinate on-air pledge drives in collaboration with production and programming staff.
• Develop and execute direct mail, email, and digital membership campaigns.
• Implement member stewardship programs including benefits fulfillment, thank-you calls, and member events.
• Track membership KPIs and report them to the Audience and Marketing Director.
• Manage relationships with telemarketing and fulfillment vendors.
• Respond to member inquiries and resolve issues.
• Coordinate with finance on gift reconciliation and reporting.
• Assist with grant reporting for funders related to membership metrics.
• Perform other duties as assigned.

QUALIFICATIONS:

REQUIRED:

• Bachelor's degree from an accredited institution in a related field.
• Minimum of three years of professional experience in membership management, nonprofit fundraising, donor relations, or a related field.
• Proficiency with membership or donor management CRM systems.

PREFERRED:

• Experience managing pledge drive operations at a public media station.
• Familiarity with Allegiance, Salesforce, DonorPerfect, or comparable CRM platforms.
• Knowledge of FCC fundraising reporting requirements.

PROCEDURE FOR CANDIDACY: Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University.