"Membership Operations Manager"

Hiring Department

St. Louis Public Radio

Job Description

St. Louis Public Radio (STLPR), the region’s NPR member station, seeks a collaborative, organized person to join our fundraising department and help serve the 26,000 member households that support STLPR’s public service journalism mission. We’re looking for someone with experience in customer service, development and/or data and CRM systems, and who wants to join a group that is keen on learning, sharing knowledge and solving problems as a team. This is an opportunity to grow in the fields of philanthropy, nonprofit fundraising and public media.

The membership operations manager works closely with people and data and is entrusted to exercise good judgment with both. We think you’ll be successful in this position if you have some of the following skills and abilities:

• Strong written and verbal communication skills, with a focus on customer service;
• Ability to both complete tasks independently and work with a team to execute projects and overcome hurdles;
• An approach for staying organized that allows you to balance priorities and provide quick turnarounds when necessary;
• Ability to identify and/or adapt to new ideas, procedures and ways of working to further a dynamic, productive and inclusive development department;
• Skills in data entry and/or fundraising;
• Ability to quickly become proficient in CRM and email marketing software and other industry-related tools.

Key Responsibilities:

• Provide high quality customer service using sound judgment to independently and effectively resolve donor issues;
• Coordinate donor stewardship activities for all giving levels, including gift acknowledgement letters and other donor communications to ensure donors are properly cultivated;
• Assist in the preparation and manage the execution of member correspondence, including the monthly member e-newsletter;
• Assist with execution of multi-channel member campaigns including social media and other fundraising projects/events;
• Coordinate department volunteers and station wide volunteer recruitment and stewardship;
• Manage relationship with call center vendor and coordinate with other vendors to order supplies and materials;
• Coordinate ‘thank you’ gift inventory management and fulfillment for both physical and digital items;
• Maintain clean and accurate donor records and support data projects;
• Understand STLPR donor experience and recommend updates to website or other aspects of donor journey;
• Cross-train on other membership and development department activities;
• Build successful relationships with donors, listeners and colleagues;
• Embrace a station wide culture of equity, respect and collaborative spirit in all aspects of work.

Donor Stewardship & Recognition

• Understand and support benefits and recognition practices for donors at all giving levels.
• Assist with timely and accurate donor acknowledgements and other stewardship communications.

Data & Information Management

• Learn and maintain familiarity with STLPR’s donor database and related systems.
• Support accurate tracking of donor activity, contact history and follow-up tasks.
• Help ensure data integrity and consistency across membership and major gifts records.

Donor Services & Issue Resolution

• Develop skills to handle complex donor inquiries and requests with judgment and care.
• Identify when to escalate donor concerns to gift officers or other team members for resolution.

Supervision received: The Membership Operations Manager position is supervised by the Associate Director of Development, Membership.

Supervision exercised : None. May train and/or supervise interns or other professional staff when necessary.

Shift

40 hours/week Monday through Friday

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

Interest in supporting public service journalism.

Anticipated Hiring Range

Salary Range: $60,000 – $72,000 annual
Grade: GGS-011
University Title: Senior Advancement Officer
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

Sponsorship Information

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.