Position Details

Budget Title: Office Assistant 2 (Keyboarding)

Campus Title: Office Assistant 2 (Keyboarding)

School/Division: Academic Affairs, Division of

Department: Registrar Office

Salary Level: SG009

Salary Range: $42,641

Position Summary

The Office Assistant 2 (Keyboarding) provides administrative and clerical support to ensure efficient office operations. Duties include managing incoming and outgoing transcript requests, processing readmission requests, and performing general office support tasks in accordance with campus policies and procedures. The position also assists with the office ticketing system, responds to routine inquiries, and provides receptionist services, including greeting visitors and directing inquiries as appropriate.

Major Responsibilities

Records and Document Processing

Review and process readmission requests in accordance with campus policies and established procedures, ensuring required documentation is complete and accurately recorded.
Receive, verify, and process FERPA authorization forms to ensure compliance with federal privacy regulations and institutional guidelines.
Receive and record official transcripts, ensuring documents are properly logged, indexed, and routed within the student information system. Virtual print or scan requests to the student record system (OnBase).
Prepare and fulfill transcript requests in compliance with institutional policy, verifying student eligibility and required authorizations within the student information system (Banner).
Coordinate transcript fulfillment using an external vendor platform, resolving routine issues and ensuring timely and accurate processing.

Customer Service and Communication

Serve as the primary contact for phone communications, responding to routine inquiries and collaborating with other office assistants to ensure timely, accurate, and consistent customer service.
Provide reception support for walk-in and email inquiries as a shared responsibility with other office assistants, offering general information and directing visitors to appropriate staff or resources.
Receive, sort, and distribute incoming and outgoing mail related to the Registrar’s Office and its operations in accordance with office procedures.

Website and Content Management

Assist with maintaining accurate, current content on the Registrar’s Office website, including deadlines, forms, and procedural information.
Assist with reviewing and updating fillable PDF forms to ensure accessibility, accuracy, and alignment with current policies and practices.