Office Assistant

Posting Details

Working Title
Office Assistant

Position Number
HR4471

Department
CTR ORIENTATION RETENTION & EXPLOR

Location
Norfolk, VA

Type of Position
Hourly

Type of Job
Hourly/Wage

EEO Category
F Administrative Support (Clerical & Sales)

Job Description

To provide administrative support for the Center for Retention & Engagement ( CORE ) and Military Connection Center ( MCC ), including telephone and office reception. To screen students for Success Coaching appointments, answer questions via phone and email about coaching, retention, and military connection. To schedule appointments and registration via phone calls and in person. To provide assistance to the Office Manager to include working with financial transactions.

Knowledge, skills and abilities

• Working knowledge of general office practices and equipment.
• Working knowledge of effective customer service and problem resolution techniques.
• Working knowledge of Microsoft Office products.
• Excellent oral and written communication skills.
• Excellent time management and organizational skills.
• Demonstrated ability to handle multiple tasks simultaneously.
• Demonstrated ability to work as a part of a team and work with minimal supervision.
• Demonstrated ability to perform detailed work with numerical data, and to make mathematical calculations rapidly and accurately.
• Demonstrated ability to manage files, schedules and clerical systems.
• Demonstrated ability to independently draft correspondence and manage complex calendars.

Special licenses, registration or certification
None

Education or training
None

Level and type of experience
Some experience providing customer service in a professional office environment.
Some experience working with financial statements and budgets.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Some training or education in office management and PC-based software programs or related field.
Working knowledge of University and state policies and procedures (travel, leave, and payroll).
Some experience with Banner.
Some experience in student services in higher education preferred.

Conditions of Employment
Hourly (wage) employees are restricted to working 29 hours per week on average or 1500 hours in total in the May 1 – April 30 period. This position does not have health insurance, retirement or leave.
Employee will work up to 30 hours a week providing assistance to the office.

Annual Salary/Hourly Rate
Salary commensurate with education and experience