"Office Specialist, Admissions Events and Welcome Center"

Job Summary

The Office Specialist serves as the primary host for Office of Undergraduate Admissions events and visit opportunities and within the Gretchen B. Caughman Student Welcome Center, shaping the first impressions and experiences of prospective students and their families. This Specialist also supports the day-to-day operations involved in the planning and execution of on-campus, off-campus, and virtual recruitment and yield events.

Responsibilities

ADMINISTRATIVE TASKS: Serves as the official greeter for Welcome Center visitors. Manage incoming communications (i.e., email, phone) from prospective students and families, as well as internal and external partners. Schedule campus visits, daily tours, and special events for interested students and visitors. Support event logistics, including space reservations, catering, AV, registration systems, event materials, and communication. Assist in communicating and collaborating with campus partners. Maintain department databases and records, enter data, and generate reports, requiring knowledge of systems and strong attention to detail. Maintain office supplies and equipment inventory.

SPACE MANAGEMENT: Maintain order, neatness, and appearance in the Welcome Center to create a warm and inviting atmosphere for all guests. Maintain Welcome Center space access and access logs in collaboration with Facilities. Coordinate special facility needs (work orders, custodial, etc.). Maintain space reservations for areas within the Welcome Center.

Assist the Associate Director and Coordinator as needed. Perform all other job-related duties as assigned.

Required Qualifications

Associate's degree from an accredited college or university OR High School diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of office support or customer service experience.

Preferred Qualifications

Experience in college/university admissions. Experience in front-line guest experience and service.

Knowledge, Skills, & Abilities

SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Must have excellent time management skills.
Demonstrate flexibility and problem-solving skills.
Demonstrated excellence in customer service.

ABILITIES
Ability to maintain confidentiality.
Ability to create a positive, welcoming environment and connect with a wide range of people.
Ability to work efficiently under pressure and work effectively as a team member or independently.
Ability to be attentive, detailed, and perform duties accurately.

Shift/Salary/Benefits

Shift: Days; M-F
Pay Band: B3
Salary: $16.54/hourly-$19.85/hourly
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.