"Office Support Assistant IV"

Hiring Department

Department of Orthopaedic Surgery

Job Description

The School of Medicine – Department of Orthopaedic Surgery is seeking a highly motivated, engaged, and committed Office Support Assistant IV who is interested in joining a fast-paced, highly productive team.

Our Orthopaedic service talent teams include: Attending Physicians, Fellow/Resident Physicians, Extender Practitioners, Nurses, ATC/OTCs, Clinical Administrative Coordinators, Research Faculty, Research Technical Teams, and Students. Our clinicians have clinical locations in Columbia, Jefferson City, Boonville, and Springfield. The ideal candidate will play an instrumental role in the success of sustaining our school and departments mission: advance the clinical, research and teaching components of Orthopaedic Surgery at the University of Missouri.

This position will partner with departmental staff to support the overall culture and advancement of the Missouri Orthopaedic Institute and C3 Orthopaedics Initiative (Comprehensive, Cutting Edge, Caring Culture), which fosters a fast learning and continuously improving organization to further our mission.

We are looking for someone with the following leadership qualities which are needed in our growing, fast- paced work environment:
1. Commitment and Passion
2. Transparency
3. Initiative for Action
4. Ownership/Accountability
5. Positive Energy/Inspire Others
6. Delegation and Empowerment
7. Teamwork focus
8. Problem Solving

Position overview:
•This position provides administrative and clinical support to Orthopaedic surgeons and their teams.
• Build and grow credibility, relationships with clinical, teaching and research faculty and staff to ensure optimal outcomes.
• Assist with department strategies while supporting various teams to ensure long-term success.
• Assist with various clinical, teaching and research administrative responsibilities including but not limited to maintaining curriculum vitae and tracking Continuing Medical Education hours, conference schedules, reporting academic achievements, membership renewals, physician calendaring and project management.
• Optimize and support the workflow of patient care within an outpatient clinic to enhance the overall quality of the patient experience. Responsibilities may encompass making scheduling adjustments as needed and coordinating appointments for patients' ancillary services, among other tasks.
• Handle patient requests and inquiries, ranging from healthcare concerns and information about their healthcare clinicians to scheduling or modifying care appointments, managing paperwork (work excuses, orders, FMLA, etc.), and addressing other non-emergent needs.
• Relay/triage patients’ messages and concerns independently and effectively to care team.
• Schedule all surgeries and coordinate equipment needed for surgery with operative staff and vendor representatives.

Shift

Monday – Friday
8:00 a.m. – 5:00 p.m.
With the ability to be flexible when needs arise.

Minimum Qualifications

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Anticipated Hiring Range

Salary Range: $15.00 - $20.32 hourly
Grade: GGS - 006
University Title: OFFICE SUPPORT ASSISTANT IV
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the Online Application, please provide a Resume/CV.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.