OnCore Training Specialist

Job Summary

The Clinical and Translational Science Institute is seeking a highly motivated individual to join our Clinical Research Support Office (CRSO) to support the OnCore Clinical Trials Management System throughout the University campus. The OnCore Training and Education Specialist is responsible for the development, planning, documentation, and delivery of training for OnCore and CRSO initiatives. The role will also provide OnCore application support and communication of CRSO activities to the University research community.

Clinical research experience is highly recommended and familiarity with OnCore or other CTMS is preferred. Work with department leadership to assess training needs, select appropriate training programs and delivery methods, and monitor training programs to ensure they are current and effective. May schedule classes, set up systems and equipment, and coordinate enrollment. Considered highly skilled and proficient in discipline.

Responsibilities

• Serves as a subject matter expert (SME) for OnCore and related systems (eReg, Participant Payments, and Epic), providing technical support, troubleshooting, and workflow optimization for end-users
• Design, deliver and evaluate comprehensive training programs, including digital and in-person instructional materials, to ensure user proficiency and adoption.
• Partners with department leadership to assess evolving training needs and designs strategic educational programs for system enhancements, ensuring all delivery methods remain current, effective, and aligned with process changes.
• Participates in system testing activities, including evaluation of upgrades and new functionality; provides feedback to vendors and stakeholders
• Develops and analyzes metrics and reports to support system utilization, adoption, and organizational decision-making
• Collaborates with internal teams and stakeholders to communicate system updates, support initiatives, and contribute to development of standard operating procedures and audit activities

Minimum Qualifications

Employee Training & Development Specialist, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.