"Operations Administrator (Weekend Delivery)"

About Us

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828. UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and 2nd in the UK for Student Satisfaction (Times Higher Education, July 2025)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

The Role

The post is concerned with the front-facing support service and behind-the-scenes administrative support, playing an integral role in delivering an excellent service. The post holder will be expected to work pro-actively without constant supervision. To deliver a customer-focused service, flexibility in terms of work and team support will be vital. The post holder will be expected to have sound knowledge of processes relating to the Campus’ administration, as well as a good working knowledge of the broader aims of UWTSD.

The post holder will be expected to respond to routine enquiries and information requests independently. The post holder will further be responsible for a variety of administrative tasks appropriate to the grade, including scheduling, completing basic financial functions, maintaining key external relationships with suppliers, and coordinating orders.

Flexibility to support any areas of the Birmingham Campus which is currently located in Sparkhill and Quay Place or the wider to deliver an efficient customer focused service will be a crucial part of the role. Please note that this role will follow a Friday-Tuesday working pattern.

Requirements

You should have:

• A good level of general education
• Previous experience in providing high-quality administrative support and customer service
• Demonstrates organisational, interpersonal and communication skills with the ability to communicate effectively at all levels
• IT literate possessing knowledge of Microsoft Office packages inc. experience of using these programs in a working environment
• Experience of dealing with difficult and high-pressure situations
• Demonstrates self-motivation and the ability to work unsupervised with attention to detail
• Demonstrates respect for a diverse range of people and recognises the importance of building sound working relationships, as well as the need for confidentiality
• Prepared to work flexibly, including traveling between sites/locations when required
• Adopts a positive approach to personal learning and development

Please see job description for full responsibilities and requirements.

Additional Information

Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days.

For information on our staff benefits, please see: https://www.uwtsd.ac.uk/jobs

This role is not eligible for sponsorship in line with Home Office salary threshold requirements: https://www.gov.uk/skilled-worker-visa/your-job

Closing date: 17th September 2025, at 11:59 pm