Operations & Communications Manager

Job Details

Posting Summary

Job Title
Operations & Communications Manager

Division
Student Affairs Office

Department
Career Development Center

Work Status
Full Time

Position Category
Staff

FLSA
Exempt

Salary Range
$50,000 - $60,000 / year

Job Summary

The Operations & Communications Manager serves as a central leadership role within the Center for Career Development, responsible for directing daily operations, communications strategy, and student engagement efforts to advance career readiness and service excellence. This position functions as the operational hub of the Center, ensuring efficient service delivery, coordinated workflows, and high-quality support across all service touchpoints. As a fully on-site role, the Manager is required to work on campus Monday through Friday, 8:00 AM to 5:00 PM, maintaining a consistent in-person presence to support real-time operations and student engagement. This position may also require occasional evening and/or weekend hours to support programs, events, and operational priorities.

The Manager leads the development and execution of digital communications, outreach initiatives, and content strategy to enhance visibility, engagement, and access to career services. The role oversees administrative operations, front-office coordination, and the implementation of process improvements that strengthen service effectiveness and operational efficiency. Physically located within the Center’s main/front office, the Manager serves as a primary point of leadership for daily operations, student-facing services, and real-time coordination with students, staff, and campus partners.

The Operations & Communications Manager supervises student staff, including the Concierge Team and Career Closet interns, and establishes performance expectations that promote professionalism, accountability, and high-quality customer service. The Manager provides direct oversight of student staff operations, including training, scheduling, and service delivery standards. In collaboration with Career Specialists and campus partners, the Manager leads the implementation of programs, employer engagement initiatives, and targeted outreach strategies designed to expand student participation and access to career development resources.

This role exercises sound judgment and decision-making authority in managing multiple functional areas, balancing operational priorities, and resolving day-to-day challenges. The position requires the ability to independently lead initiatives while maintaining alignment with the Center for Career Development’s mission, goals, and strategic priorities.

Job Duties

Duties & Responsibilities:

• Oversees daily front office operations, ensuring consistent, high-quality, customer-focused service; manages inquiry response protocols, appointment coordination, and information dissemination related to services, programs, events, and office procedures; and implements workflow standards that enhance operational efficiency, consistency, and the overall student experience.
• Directs the development and execution of integrated digital and print communications—including website content, social media, promotional materials, and email campaigns—to drive visibility, engagement, and utilization of Center services, programs, and events.
• Directs and supervises student staff supporting front desk operations and the Career Closet, overseeing scheduling, training, performance management, and service delivery standards to ensure operational consistency, accountability, and a high-quality, student-centered experience.
• Develops and executes targeted outreach strategies—including Career Pop-Ups, campus engagement initiatives, and access-focused programming—to expand visibility, drive student participation, and improve equitable access to career development resources.
• Manges administrative operations, including oversight of records, mail, purchase requests, reimbursements, reports, timesheets, and confidential documentation, to support accurate and efficient office functioning; monitors office supplies and operational needs, maintaining appropriate inventory levels and proactively forecasting requirements based on the Center’s calendar of events and activities.
• Reviews employer registrations and job postings in Handshake in alignment with established office guidelines and institutional standards; supports career document review using office technology and established guidelines to maintain accuracy and professionalism in student-facing materials.
• Coordinates operational readiness of office technology, student-facing computer labs, and related systems, addressing routine issues and facilitating timely resolution when technical support is needed.

Requested Minimum Qualifications

Education Required: A Bachelor’s degree in Higher Education Administration, Student Affairs, Communications, Marketing, Business Administration, Operations Management, or a related field from an accredited college or university is required.

Experience Required: A minimum of two (2) years of experience in higher education, office administration, program coordination, or related administrative work is required.