"Operations Coordinator"

Posted: 12-Feb-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 273943

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Under general supervision, responsible for management, performance, and completion of moderate to complex projects:

• Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing detailed schedule to ensure timely completion of projects.
• Must be familiar with the project objectives, as well as the role and function of each team member to effectively coordinate the activities of the team.
• Communicates with the unit Director regarding status of specific projects.
• Employees in this classification typically analyze, compare and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities.

JIRA Triage - 40%

• Assign and prioritize tickets submitted by research teams, oversee initial intake with requestor, update workflows as necessary
• Meet regularly with Director and Lead Data Analyst to address bottlenecks in data requests, opportunities for efficiencies, billable hour schedule
• SOP creation and maintenance
• Collect and report on actionable metrics: team productivity, trends in clinical departments and types of data being requested, etc. with the goal to target outreach and adjust our services as warranted

Financial - 25%

• Monthly: collate and submit billable hours to Finance; assist with expense reports; manage strategic investment funds for ADW; prepare Data Release fee report, liaison with FFMI on efforts to raise unrestricted dollars
• Annually: draft Recharge Rate paperwork; assist Director with budget prep

Office Support - 25%

• Schedule meetings, track mandatory trainings, staff vacation calendar, assist Director with HR requirements
• Maintain onboarding/offboarding documents
• Schedule meetings, track mandatory trainings, staff vacation calendar, assist Director with HR requirements
• Maintain onboarding/offboarding documents

Administrative - 10%

• Attend meetings, e-mail

Qualifications:

Bachelor's degree plus minimum of 3-5 years of relevant experience

Basic understanding of data used in research: HIPAA regulations, IRB processes, compliance/IA guide rails for data sharing, etc.

Proven track record of managing projects of varying complexity, including budget management and resource coordination.

Exceptional communication and interpersonal skills with a strong ability to collaborate effectively across diverse teams and stakeholders.

Strong analytical and problem-solving abilities, with keen attention to detail.

Demonstrated ability to work independently, manage multiple priorities, and meet deadlines.

Well versed in HIPAA and data governance

Experience with financial systems, budget cycle activities

Ability to anticipate the needs of DOCTR team and research community, and develop a plan to meet those needs.