"Operations Coordinator"

The Opportunity

We are seeking a proactive, detail-oriented, and service-focused Operations Coordinator to join our team at AAP NYC. This pivotal role reports directly to the Executive Director and acts as the primary point of contact for students, faculty, and visitors, ensuring that AAP NYC remains an accessible, organized, and supportive environment. The Operations Coordinator will provide essential operational support, facilitating communication between the NYC campus and Ithaca-based staff, faculty, and departments. You'll play a key role in creating an inclusive and collaborative atmosphere while assisting with everything from event coordination to IT troubleshooting.

If you thrive in a fast-paced, dynamic environment and enjoy problem-solving while supporting a diverse community, this is the role for you!

Key Responsibilities:

• Faculty and Student Support: Assist with course materials, program-related questions, and faculty resource coordination. Provide first-level support for student and faculty needs, including academic applications and tools. Help navigate AAP NYC and connect constituents with the appropriate resources.
• Event and Program Administration: Coordinate logistics for events, including managing presenters, AV needs, catering, and providing on-site support. Develop and maintain event playbooks and guides to streamline operations.
• Operations Management: Oversee equipment inventory and assist with purchasing and financial tracking. Provide troubleshooting support for IT and fabrication tools. Update and maintain user manuals for AAP NYC resources.
• Communication and Documentation: Ensure clear and efficient communication across all stakeholders, including maintaining faculty and student resource materials and process documentation.

Monday - Friday 9am - 5:30pm. Some evenings and weekends may be required to support AAP NYC events.

Why Join Us:

• Be part of a collaborative and dynamic team at the heart of AAP NYC.
• Opportunity to make a direct impact on the day-to-day operations of a fast-paced academic environment.
• Work in a supportive, inclusive community that values diversity and fosters a culture of belonging.
• Competitive salary and benefits package.
• Opportunities for professional growth and skill development.

About the College:

The College of Architecture, Art, and Planning at Cornell University (Cornell AAP) includes the departments of Architecture, Art, City and Regional Planning, the Paul Rubacha Department of Real Estate, jointly led by AAP and the SC Johnson College of Business, the multicollege Department of Design Tech, and the Cornell Mui Ho Center for Cities. The college spans three locations in Ithaca, New York City, and Rome, Italy, each with world-class facilities and cutting-edge technologies.

Cornell AAP is about acts of transformation. We are committed to reimagining and reshaping the world in new ways, every day. A vital college at one of the nation's foremost research universities, Cornell AAP brings faculty, staff, and students together from around the world to take up some of today's most urgent challenges and advance research, inquiry, and collaborative approaches to designing, making, and doing that make a more just and resilient future.

About the Gensler Family AAP NYC Center:

Established in 2006, the Gensler Family AAP NYC Center ("AAP NYC") facilitates student access to the educational and professional resources of New York City by providing space for seminars and studios, as well as programming for undergraduate and graduate students from across the college. AAP NYC is also a base for the college to engage NYC-based architects, artists, designers, urban planners, and other practitioners, as well as alumni. The teaching facilities are located at the Tata Innovation Center on the Cornell Tech campus on Roosevelt Island.

What We Need

• Interested candidates should submit a resume and cover letter through our application portal. We look forward to hearing how you can contribute to making AAP NYC an exceptional place to work and learn!
• Experience: 3 years of experience in a dynamic, fast-paced environment. Previous experience in administrative or operations support is a plus.
• Education: An Associate’s degree is required; Bachelor’s degree preferred. Interest or background in architecture, design, or the arts is desirable.
• Technical Skills: Expertise with business software (Microsoft Office Suite, particularly Word and Excel), database management, and financial tracking tools
• Problem Solving & Attention to Detail: Ability to resolve issues independently and efficiently, ensuring smooth operations and high-quality service for faculty, students, and visitors.
• Communication & Collaboration: Strong written and verbal communication skills. Ability to interact with individuals at all levels, demonstrating flexibility and responsiveness. Must be comfortable working closely with faculty, staff, and students.
• Customer Service Mindset: A focus on supporting a diverse and rotating group of students and faculty, helping them navigate AAP NYC facilities, academic resources, and policies.
• Event Coordination: Experience in event planning, including logistics, AV/IT setup, vendor coordination, and day-of event support.
• Technical Troubleshooting: Ability to provide first-level support for IT and fabrication equipment, and escalate issues as needed.
• Inclusivity & Teamwork: Commitment to fostering a culture of belonging, open communication, and a psychologically healthy work environment.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• Familiarity with tools like Canvas, Box, Zoom, Miro, and Google Docs is helpful. Experience with architectural software (Rhino, Grasshopper) and Adobe Creative Cloud (InDesign, Photoshop, Illustrator) is a plus.

Rewards and Benefits

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position.

University Job Title: Administrative Asst V

Job Family: Administration

Level: E

Pay Rate Type: Hourly

Pay Range: $31.10 - $42.03

Remote Option Availability: Onsite