"Operations Coordinator"

Job Description

The Coordinator provides strategic support to the department with primary responsibility for managing the donor tax receipt and gift acknowledgement processes, and serves as the units primary point of contact, communicating with internal and external constituents. This role supports the Gift Acceptance Committee by coordinating meetings, preparing documentation on exception requests and reputational risk assessments, recording voting and assisting with the review and approval process for incoming gifts. The role also provides support of gift documentation and acceptance, ensuring all necessary paperwork and records are accurately maintained and compliant with university policies. The position is integral to the revenue processing team, assisting with processing donations and maintaining data integrity within the CRM database. They manage account transfers in the CRM and general ledger and oversee processes to identify recurring payment failures and remedy such instances. The role provides administrative support including calendar coordination, appointment scheduling, department budget reconciliations, purchase orders, and expense reports, mail distribution, supply inventory/ordering, and daily office procedures. This role requires occasional overtime work including in December and during Orange Appreciation Days.

The Division of Advancement & External Affairs expresses a shared mission that is collaborative, trusted, respectful, future-focused and is aligned with the overall University. All current and new employees embrace and demonstrate dedication to promoting shared values in an inclusive work culture to propel the future of advancement operations in their everyday work.

Education and Experience

A Bachelors or Associates degree with 2 years of relevant experience is preferred. Alternatively, a combination of relevant work experience and credentials will be considered. Excellent organizational and time management skills. Demonstrated ability in Microsoft Office suite including Excel, Word, and PowerPoint.

Skills and Knowledge

Strong written and verbal communication skills. Knowledge of campus/higher education environment preferred. Outstanding problem solving and strong attention to detail. Capable of handling operational/strategic tasks as well as administrative tasks. Due to the nature of calendar year-end giving, this role requires occasional overtime work as well as additional hours between late December and early January (excluding legal holidays), during which the university may implement alternative work schedules.

Responsibilities

Manage the donor tax receipt and gift acknowledgement processes. Produce and distribute gift receipts for donors. Respond to inquiries regarding receipt of gifts and facilitate Advancement Services communication with external constituent inquiries and campus-based units and departments. Process donations to the University and maintain data integrity within the universitys CRM database. Manage gift transfers between funds in the CRM and the general ledger. Oversee the processes to identify recurring billing payment failures and remedy such instances. Implement process improvements as required. Support gift documentation and acceptance processes to ensure paperwork and records are accurately maintained and compliant with university policies. Provide recurring support to the Gift Acceptance Committee by coordinating meetings, preparing necessary documentation on exception requests and reputational risk assessments, recording voting and assisting with the review and approval process for incoming gifts. Coordinate staff calendars and schedule appointments for team members. Prepare department budget reconciliations, purchase orders, and expense reports. Distribute mail, maintain office supply inventories, and oversee daily office procedures. Other duties as assigned.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.